{"id":6389,"date":"2021-08-09T12:50:45","date_gmt":"2021-08-09T03:50:45","guid":{"rendered":"https:\/\/product-senses.mazrica.com\/?post_type=senseslab&amp;p=6389"},"modified":"2021-08-09T12:50:45","modified_gmt":"2021-08-09T03:50:45","slug":"nps","status":"publish","type":"senseslab","link":"https:\/\/mazrica.com\/product\/senseslab\/marketing\/nps","title":{"rendered":"NPS\u3068\u306f\uff1f\u610f\u5473\u3084\u9867\u5ba2\u306e\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u9ad8\u3081\u308b\u6307\u6a19\u306b\u3064\u3044\u3066\u89e3\u8aac"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">\u73fe\u4ee3\u306e\u30b5\u30d6\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u30e2\u30c7\u30eb\u304c\u5f53\u305f\u308a\u524d\u3068\u306a\u308b\u4e2d\u3001\u3042\u306a\u305f\u306e\u30b5\u30fc\u30d3\u30b9\u306f\u672c\u5f53\u306b\u300c\u53cb\u4eba\u306b\u81ea\u4fe1\u3092\u6301\u3063\u3066\u85a6\u3081\u3089\u308c\u308b\u300d\u3082\u306e\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u304b\uff1f<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u5f93\u6765\u306eLTV\uff08\u9867\u5ba2\u751f\u6daf\u4fa1\u5024\uff09\u3067\u306f\u3001\u305f\u3060\u201c\u60f0\u6027\u3067\u652f\u6255\u3044\u3092\u7d9a\u3051\u308b\u201d\u9867\u5ba2\u3092\u898b\u9003\u3057\u304c\u3061\u3067\u3059\u3002\u305d\u3053\u3067\u6ce8\u76ee\u3055\u308c\u308b\u306e\u304cNPS\uff08\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\uff09\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u306b0\uff5e10\u70b9\u3067\u63a8\u85a6\u610f\u5411\u3092\u554f\u3046\u3053\u3068\u3067\u771f\u306e\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u6570\u5024\u5316\u3057\u3001Web\u4e0a\u3067\u306e\u53e3\u30b3\u30df\u62e1\u6563\u3084\u89e3\u7d04\u7387\u4f4e\u6e1b\u3068\u3044\u3063\u305f\u5177\u4f53\u7684\u6210\u679c\u306b\u7d50\u3073\u3064\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u672c\u8a18\u4e8b\u3067\u306f\u3001NPS\u306e\u4ed5\u7d44\u307f\u3068\u8a08\u7b97\u65b9\u6cd5\u304b\u3089\u3001\u5c0e\u5165\u5f8c\u306b\u53d6\u308b\u3079\u304d\u30a2\u30af\u30b7\u30e7\u30f3\u3001\u3055\u3089\u306b\u5b9f\u969b\u306e\u6d3b\u7528\u4e8b\u4f8b\u307e\u3067\u3092\u308f\u304b\u308a\u3084\u3059\u304f\u89e3\u8aac\u3057\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u5f37\u5316\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u307e\u3059\u3002<\/span><\/p>\n<p><a id=\"banner-1\" href=\"https:\/\/product-senses.mazrica.com\/dldocument\/mazrica-product-set\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/product-senses.mazrica.com\/wp-content\/uploads\/2025\/05\/48ce0d3a734d58f11ea03ad27d3c6d0a.jpg\" alt=\"\" \/><\/a><\/p>\n<h2><b>NPS\u3068\u306f\uff1f<\/b><\/h2>\n<h3><b>NPS\u306e\u610f\u5473\u3068\u4ed5\u7d44\u307f\u00a0<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">\u300c\u3042\u306a\u305f\u306f\u3053\u306e\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u77e5\u4eba\u306b\u85a6\u3081\u308b\u53ef\u80fd\u6027\u3092\u30010\uff5e10\u70b9\u3067\u8a55\u4fa1\u3059\u308b\u3068\u3057\u305f\u3089\u3001\u4f55\u70b9\u3092\u4ed8\u3051\u307e\u3059\u304b\uff1f\u300d<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"> \u3053\u306e\u554f\u3044\u304cNPS\uff08\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\uff09\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3084\u7d99\u7d9a\u5229\u7528\u610f\u5411\u3092\u6e2c\u308b\u6307\u6a19\u3068\u3057\u3066\u77e5\u3089\u308c\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306b\u96c6\u8a08\u3057\u307e\u3059\u3002<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">0\uff5e6\u70b9\uff1a\u6279\u5224\u8005<br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">7\uff5e8\u70b9\uff1a\u4e2d\u7acb\u8005<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">9\uff5e10\u70b9\uff1a\u63a8\u5968\u8005<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"> \u63a8\u5968\u8005\u306e\u5272\u5408\u304b\u3089\u6279\u5224\u8005\u306e\u5272\u5408\u3092\u5f15\u3044\u305f\u6570\u5024\u304c\u3001\u4f01\u696d\u306e\u300c\u9867\u5ba2\u63a8\u5968\u5ea6\u300d\u3092\u8868\u3057\u307e\u3059\u3002<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u5f93\u6765\u306e\u300c\u5546\u54c1\u6e80\u8db3\u5ea6\u8abf\u67fb\u300d\u3067\u306f\u3001\u81ea\u5206\u81ea\u8eab\u306e\u8a55\u4fa1\u306b\u7559\u307e\u308a\u304c\u3061\u3067\u3059\u3002<br \/>\n\u305f\u3068\u3048\u591a\u5c11\u306e\u4e0d\u6e80\u304c\u3042\u3063\u3066\u3082\u3001\u300c\u7279\u306b\u554f\u984c\u306f\u306a\u3044\u300d\u3068\u7b54\u3048\u3066\u3057\u307e\u3046\u30b1\u30fc\u30b9\u3082\u3042\u308a\u307e\u3059\u3002<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u4e00\u65b9\u3001NPS\u306e\u8cea\u554f\u306f\u300c\u4ed6\u4eba\u3078\u306e\u63a8\u85a6\u300d\u3068\u3044\u3046\u8cac\u4efb\u7bc4\u56f2\u306b\u8e0f\u307f\u8fbc\u307f\u307e\u3059\u3002<br \/>\n\u672c\u5f53\u306b\u6c17\u306b\u5165\u3063\u305f\u30b5\u30fc\u30d3\u30b9\u3067\u306a\u3051\u308c\u3070\u3001\u4ed6\u4eba\u306b\u80f8\u3092\u5f35\u3063\u3066\u85a6\u3081\u308b\u3053\u3068\u306f\u3067\u304d\u307e\u305b\u3093\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3055\u3089\u306b\u3001\u6570\u591a\u304f\u306e\u8abf\u67fb\u3067\u300cNPS\u3068\u4f01\u696d\u696d\u7e3e\u306b\u306f\u9ad8\u3044\u76f8\u95a2\u304c\u3042\u308b\u300d\u3053\u3068\u304c\u5831\u544a\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"> \u3067\u306f\u3001\u3069\u306e\u3088\u3046\u306bNPS\u3092\u9ad8\u3081\u308c\u3070\u3088\u3044\u306e\u3067\u3057\u3087\u3046\u304b\uff1f\u6b21\u7ae0\u3067\u5177\u4f53\u7684\u306a\u6539\u5584\u7b56\u3092\u898b\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002<\/span><\/p>\n<h3><b>\u306a\u305c\u4eca\u3001NPS\u304c\u6ce8\u76ee\u3055\u308c\u308b\u306e\u304b\uff1f<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">\u30b5\u30d6\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u578b\u306e\u97f3\u697d\u914d\u4fe1\u3084\u52d5\u753b\u30b9\u30c8\u30ea\u30fc\u30df\u30f3\u30b0\u3001\u30af\u30e9\u30a6\u30c9\u578bSaaS\u304c\u5f53\u305f\u308a\u524d\u3068\u306a\u3063\u305f\u4eca\u3001\u4f01\u696d\u306b\u6c42\u3081\u3089\u308c\u308b\u306e\u306f\u300c\u65b0\u898f\u7372\u5f97\u300d\u3088\u308a\u3082\u300c\u89e3\u7d04\u9632\u6b62\u300d\u3068\u300c\u9577\u671f\u7684\u306a\u30d5\u30a1\u30f3\u5316\u300d\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3057\u304b\u3057\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CS\uff09\u3084\u8cfc\u5165\u91d1\u984d\u30d9\u30fc\u30b9\u306eLTV\u3060\u3051\u3067\u306f\u3001<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u4eca\u307e\u3055\u306b\u89e3\u7d04\u3092\u8003\u3048\u3066\u3044\u308b\u9867\u5ba2<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u8868\u9762\u7684\u306b\u306f\u6e80\u8db3\u3057\u3066\u898b\u3048\u3066\u3082\u71b1\u610f\u306b\u6b20\u3051\u308b\u9867\u5ba2<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u3068\u3044\u3063\u305f\u30ea\u30b9\u30af\u3092\u898b\u9003\u3057\u304c\u3061\u3067\u3059\u3002\u305d\u3053\u3067\u6ce8\u76ee\u3055\u308c\u308b\u306e\u304cNPS\uff08\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\uff09\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"> NPS\u306f\u300c\u4ed6\u4eba\u306b\u85a6\u3081\u305f\u3044\u304b\u300d\u3068\u3044\u3046\u52d5\u6a5f\u30ec\u30d9\u30eb\u306e\u554f\u3044\u3092\u901a\u3058\u3066\u3001\u9867\u5ba2\u306e\u201c\u71b1\u72c2\u5ea6\u201d\u3068\u201c\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u5f37\u3055\u201d\u3092\u30c0\u30a4\u30ec\u30af\u30c8\u306b\u6570\u5024\u5316\u3057\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u307e\u305f\u3001SNS\u3084\u53e3\u30b3\u30df\u30b5\u30a4\u30c8\u304c\u30d6\u30e9\u30f3\u30c9\u8a55\u5224\u3092\u5de6\u53f3\u3059\u308b\u73fe\u4ee3\u3067\u306f\u3001\u63a8\u5968\u8005\u3092\u5897\u3084\u3059\u3053\u3068\u304c\u300c\u5e83\u544a\u8cbb\u3092\u304b\u3051\u305a\u306b\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u8a55\u5224\u3092\u62e1\u6563\u300d\u3057\u3001\u300c\u65b0\u898f\u7372\u5f97\u300d\u300c\u89e3\u7d04\u7387\u4f4e\u6e1b\u300d\u300c\u58f2\u4e0a\u5411\u4e0a\u300d\u3078\u3068\u3064\u306a\u304c\u308b\u2500\u2500\u3053\u308c\u304c\u201c\u9867\u5ba2\u3092\u5473\u65b9\u306b\u3059\u308b\u201d\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306e\u771f\u9ac4\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3053\u3046\u3057\u305f\u80cc\u666f\u304b\u3089\u3001\u591a\u304f\u306e\u4f01\u696d\u304c\u5f93\u6765\u578bKPI\u3060\u3051\u3067\u306a\u304f\u3001<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"> \u300c\u9867\u5ba2\u304c\u3069\u308c\u3060\u3051\u81ea\u767a\u7684\u306b\u52d5\u3044\u3066\u304f\u308c\u308b\u304b\u300d\u3092\u793a\u3059NPS\u3092\u7a4d\u6975\u7684\u306b\u5c0e\u5165\u3057\u3001\u89e3\u7d04\u7387\u6291\u5236\u3084\u30d6\u30e9\u30f3\u30c9\u6210\u9577\u306e\u30d2\u30f3\u30c8\u3092\u63a2\u308a\u59cb\u3081\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n<h2><b>\u30b5\u30d6\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u30e2\u30c7\u30eb\u3068NPS\u3067\u5b9f\u73fe\u3059\u308b\u201c\u512a\u826f\u9867\u5ba2\u5316\u201d\u00a0\u00a0<\/b><\/h2>\n<h3><b>\u30b5\u30d6\u30b9\u30af\u00d7NPS\uff1d\u7d99\u7d9a\u7387\u5411\u4e0a\u306e\u79d8\u8a23\u00a0<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">\u5b9a\u671f\u7684\u306aNPS\u8abf\u67fb\u3092\u901a\u3058\u3066\u300c\u63a8\u5968\u8005\u300d\u306e\u58f0\u3092\u76f4\u63a5\u5438\u3044\u4e0a\u3052\u3001\u30b5\u30fc\u30d3\u30b9\u6539\u5584\u306b\u7d20\u65e9\u304f\u53cd\u6620\u3057\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u63a8\u5968\u8005\u304c\u5897\u3048\u308b\u3068\u3001\u81ea\u767a\u7684\u306a\u53e3\u30b3\u30df\u3084\u5468\u56f2\u3078\u306e\u7d39\u4ecb\u304c\u751f\u307e\u308c\u3001\u89e3\u7d04\u6291\u6b62\u3068\u65b0\u898f\u9867\u5ba2\u7372\u5f97\u306e\u597d\u5faa\u74b0\u3092\u3064\u304f\u308c\u307e\u3059\u3002<\/span><\/p>\n<h3><b>LTV\u8a08\u6e2c\u306e\u843d\u3068\u3057\u7a74\u3068\u56de\u907f\u7b56\u00a0\u00a0<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">LTV\u304c\u9ad8\u3044\u9867\u5ba2\u306b\u306f\u300c\u4e57\u308a\u63db\u3048\u30b3\u30b9\u30c8\u306e\u9762\u5012\u3055\u300d\u304b\u3089\u60f0\u6027\u3067\u7d99\u7d9a\u3057\u3066\u3044\u308b\u30b1\u30fc\u30b9\u3082\u6df7\u5728\u3057\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u305d\u3053\u3067NPS\u306e\u30d5\u30ea\u30fc\u30b3\u30e1\u30f3\u30c8\u6b04\u3092\u6d3b\u7528\u3057\u3001\u300c\u4eca\u307e\u3055\u306b\u4e0d\u6e80\u3092\u611f\u3058\u3066\u3044\u308b\u30dd\u30a4\u30f3\u30c8\u300d\u3092\u628a\u63e1\u3002\u9867\u5ba2\u306e\u672c\u97f3\u3092\u6349\u3048\u305f\u3046\u3048\u3067\u3001\u89e3\u7d04\u30ea\u30b9\u30af\u3092\u5148\u56de\u308a\u3057\u3066\u89e3\u6d88\u3059\u308b\u65bd\u7b56\u3092\u6253\u3061\u307e\u3057\u3087\u3046\u3002<\/span><\/p>\n<h3><b>CX\u6539\u5584\u304c\u30ea\u30d4\u30fc\u30bf\u30fc\u3092\u751f\u3080\uff13\u30b9\u30c6\u30c3\u30d7<\/b><\/h3>\n<p><b>\u9867\u5ba2\u63a5\u70b9\u306e\u53ef\u8996\u5316<\/b><span style=\"font-weight: 400;\">\uff1a\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u304b\u3089\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u307e\u3067\u3001\u3042\u3089\u3086\u308b\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3092\u6d17\u3044\u51fa\u3059<\/span><\/p>\n<p><b>\u30d5\u30ea\u30fc\u30b3\u30e1\u30f3\u30c8\u5206\u6790<\/b><span style=\"font-weight: 400;\">\uff1aNPS\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u81ea\u7531\u8a18\u8ff0\u3092\u30c6\u30fc\u30de\u5225\u306b\u5206\u985e\u3057\u3001\u5177\u4f53\u7684\u8ab2\u984c\u3092\u62bd\u51fa\u3059\u308b<\/span><\/p>\n<p><b>\u6539\u5584\u7b56\u306e\u5b9f\u884c\u3068\u691c\u8a3c<\/b><span style=\"font-weight: 400;\">\uff1a\u62bd\u51fa\u3057\u305f\u8ab2\u984c\u306b\u5bfe\u3059\u308b\u65bd\u7b56\u3092\u5b9f\u65bd\u3057\u3001\u6b21\u56de\u306eNPS\u3067\u52b9\u679c\u3092\u6e2c\u5b9a\u3002PDCA\u3092\u56de\u3057\u3066CX\u3092\u78e8\u304d\u7d9a\u3051\u308b<\/span><\/p>\n<h2><b>NPS\u5c0e\u5165\u306e\u30e1\u30ea\u30c3\u30c8\u3068\u30c7\u30e1\u30ea\u30c3\u30c8<\/b><\/h2>\n<h3><b>\u30e1\u30ea\u30c3\u30c8<\/b><\/h3>\n<p><b>\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u53ef\u8996\u5316<\/b><b><br \/>\n<\/b><span style=\"font-weight: 400;\"> \u63a8\u5968\u8005\u7387\u304b\u3089\u6279\u5224\u8005\u7387\u3092\u5dee\u3057\u5f15\u3044\u305f\u30b9\u30b3\u30a2\u3067\u3001\u771f\u306e\u30d5\u30a1\u30f3\u5316\u5ea6\u5408\u3044\u3092\u6570\u5024\u5316\u3067\u304d\u307e\u3059\u3002<br \/>\n<\/span><span style=\"font-weight: 400;\">\u3053\u308c\u306b\u3088\u308a\u3001\u300c\u7d99\u7d9a\u5229\u7528\u3059\u308b\u3060\u3051\u306e\u9867\u5ba2\u300d\u3068\u300c\u81ea\u767a\u7684\u306b\u85a6\u3081\u3066\u304f\u308c\u308b\u9867\u5ba2\u300d\u3092\u533a\u5225\u3057\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002<\/span><\/p>\n<p><b>\u6539\u5584\u65bd\u7b56\u306e\u512a\u5148\u9806\u4f4d\u304c\u660e\u78ba\u306b<\/b><b><br \/>\n<\/b><span style=\"font-weight: 400;\"> \u5b9a\u671f\u7684\u306aNPS\u6e2c\u5b9a\u3068\u30d5\u30ea\u30fc\u30b3\u30e1\u30f3\u30c8\u5206\u6790\u3092\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u3001\u3069\u306e\u4f53\u9a13\uff08\u6a5f\u80fd\u3001\u30b5\u30dd\u30fc\u30c8\u3001UI\u306a\u3069\uff09\u306b\u624b\u3092\u5165\u308c\u308b\u3079\u304d\u304b\u304c\u4e00\u76ee\u77ad\u7136\u306b\u306a\u308a\u307e\u3059\u3002<br \/>\n\u6295\u8cc7\u5bfe\u52b9\u679c\u306e\u9ad8\u3044\u6539\u5584\u7b56\u306b\u7d5e\u308a\u8fbc\u3081\u308b\u305f\u3081\u3001\u30ea\u30bd\u30fc\u30b9\u914d\u5206\u306e\u6700\u9069\u5316\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/span><\/p>\n<p><b>\u53e3\u30b3\u30df\uff0f\u7d39\u4ecb\u52b9\u679c\u306e\u6700\u5927\u5316<\/b><b><br \/>\n<\/b><span style=\"font-weight: 400;\"> \u63a8\u5968\u8005\u304c\u5897\u3048\u308b\u3053\u3068\u3067\u3001SNS\u3084\u30ec\u30d3\u30e5\u30fc\u30b5\u30a4\u30c8\u3067\u306e\u81ea\u7136\u62e1\u6563\u304c\u4fc3\u9032\u3055\u308c\u3001\u5e83\u544a\u8cbb\u3092\u304b\u3051\u305a\u306b\u65b0\u898f\u9867\u5ba2\u7372\u5f97\u304c\u671f\u5f85\u3067\u304d\u307e\u3059\u3002\u30d6\u30e9\u30f3\u30c9\u4fa1\u5024\u5411\u4e0a\u306b\u3082\u5bc4\u4e0e\u3057\u3001\u4e2d\u9577\u671f\u7684\u306a\u6210\u9577\u30a8\u30f3\u30b8\u30f3\u3092\u69cb\u7bc9\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<h3><b>\u30c7\u30e1\u30ea\u30c3\u30c8<\/b><\/h3>\n<p><b>\u56de\u7b54\u30d0\u30a4\u30a2\u30b9\u306e\u30ea\u30b9\u30af<\/b><b><br \/>\n<\/b><span style=\"font-weight: 400;\"> \u71b1\u5fc3\u306a\u30d5\u30a1\u30f3\u304b\u5f37\u3044\u4e0d\u6e80\u3092\u62b1\u304f\u9867\u5ba2\u306b\u504f\u3063\u3066\u56de\u7b54\u304c\u96c6\u307e\u308b\u3068\u3001\u5b9f\u614b\u3068\u7570\u306a\u308b\u30b9\u30b3\u30a2\u306b\u306a\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002\u56de\u7b54\u7387\u5411\u4e0a\u7b56\u3084\u30b5\u30f3\u30d7\u30eb\u62bd\u51fa\u306b\u5de5\u592b\u304c\u5fc5\u8981\u3067\u3059\u3002<\/span><\/p>\n<p><b>\u30b9\u30b3\u30a2\u81f3\u4e0a\u4e3b\u7fa9\u3078\u306e\u9665\u308a<\/b><b><br \/>\n<\/b><span style=\"font-weight: 400;\"> \u6570\u5024\u3060\u3051\u3092\u8ffd\u3044\u304b\u3051\u3066\u6e80\u8db3\u3057\u3066\u3057\u307e\u3046\u3068\u3001\u9867\u5ba2\u4f53\u9a13\u305d\u306e\u3082\u306e\u306e\u672c\u8cea\u7684\u306a\u5411\u4e0a\u304c\u304a\u308d\u305d\u304b\u306b\u306a\u308a\u307e\u3059\u3002\u30b9\u30b3\u30a2\u6539\u5584\u306e\u88cf\u306b\u3042\u308b\u539f\u56e0\u7279\u5b9a\u3068\u65bd\u7b56\u5b9f\u884c\u3092\u30bb\u30c3\u30c8\u3067\u904b\u7528\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/span><\/p>\n<p><b>\u5c0e\u5165\u30b3\u30b9\u30c8\u3068\u904b\u7528\u8ca0\u8377<\/b><b><br \/>\n<\/b><span style=\"font-weight: 400;\"> \u30a2\u30f3\u30b1\u30fc\u30c8\u8a2d\u8a08\u3001\u914d\u4fe1\u30bf\u30a4\u30df\u30f3\u30b0\u306e\u6700\u9069\u5316\u3001\u30c7\u30fc\u30bf\u96c6\u8a08\u30fb\u5206\u6790\u306b\u306f\u4e00\u5b9a\u306e\u30b3\u30b9\u30c8\u3068\u5de5\u6570\u304c\u5fc5\u8981\u3067\u3059\u3002\u7279\u306b\u5c0f\u898f\u6a21\u7d44\u7e54\u3067\u306f\u3001\u7c21\u6613\u7684\u306a\u904b\u7528\u65b9\u6cd5\u3092\u691c\u8a0e\u3059\u308b\u304b\u3001\u5c02\u9580\u30c4\u30fc\u30eb\u306e\u6d3b\u7528\u3092\u8003\u616e\u3059\u308b\u3068\u3088\u3044\u3067\u3057\u3087\u3046\u3002<\/span><\/p>\n<h2><b>NPS\u3068CS\u30fbeNPS\u306e\u9055\u3044\u00a0<\/b><\/h2>\n<h3><b>\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CS\uff09\u3068\u306e\u9055\u3044<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CS\uff09\u306f\u300c\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u6e80\u8db3\u3057\u3066\u3044\u307e\u3059\u304b\uff1f\u300d\u3068\u73fe\u5728\u306e\u8a55\u4fa1\u3092\u554f\u3046\u6307\u6a19\u3067\u3059\u304c\u3001NPS\u306f\u300c\u4ed6\u4eba\u306b\u85a6\u3081\u305f\u3044\u304b\u300d\u3068\u3044\u3046\u4e00\u6b69\u8e0f\u307f\u8fbc\u3093\u3060\u554f\u3044\u3092\u901a\u3058\u3066\u3001\u9867\u5ba2\u306e\u201c\u71b1\u610f\u201d\u3084\u201c\u63a8\u5968\u610f\u5411\u201d\u3092\u6570\u5024\u5316\u3057\u307e\u3059\u3002<br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n\u305d\u306e\u305f\u3081\u3001CS\u3067\u9ad8\u8a55\u4fa1\u3092\u5f97\u3066\u3044\u308b\u306b\u3082\u304b\u304b\u308f\u3089\u305a\u89e3\u7d04\u304c\u76f8\u6b21\u3050\u5834\u5408\u306f\u201c\u60f0\u6027\u5229\u7528\u201d\u306e\u9867\u5ba2\u304c\u96a0\u308c\u3066\u3044\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u305d\u3053\u3067NPS\u3092\u4f75\u7528\u3059\u308c\u3070\u3001\u672c\u5f53\u306b\u30d5\u30a1\u30f3\u5316\u3057\u3066\u3044\u308b\u5c64\u3068\u96e2\u53cd\u30ea\u30b9\u30af\u5c64\u3092\u540c\u6642\u306b\u898b\u6975\u3081\u3001\u89e3\u7d04\u4e88\u5146\u306b\u5408\u308f\u305b\u305f\u30d5\u30a9\u30ed\u30fc\u65bd\u7b56\u3092\u7684\u78ba\u306b\u6253\u3064\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<h3><b>eNPS\u3068\u306e\u9055\u3044<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">\u4e00\u65b9\u3001eNPS\uff08\u5f93\u696d\u54e1NPS\uff09\u306f\u300c\u5f93\u696d\u54e1\u304c\u81ea\u793e\u3092\u50cd\u304f\u5834\u6240\u3068\u3057\u3066\u4ed6\u4eba\u306b\u85a6\u3081\u308b\u304b\u300d\u3092\u6e2c\u308a\u3001\u7d44\u7e54\u5185\u306e\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3084\u6e80\u8db3\u5ea6\u3092\u53ef\u8996\u5316\u3057\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u5411\u3051\u306eNPS\u3068eNPS\u3092\u30bb\u30c3\u30c8\u3067\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u3059\u308b\u3053\u3068\u3067\u3001\u793e\u54e1\u6e80\u8db3\u5ea6\u306e\u9ad8\u3055\u304c\u9867\u5ba2\u5bfe\u5fdc\u306e\u8cea\u5411\u4e0a\u3084\u6539\u5584\u30b9\u30d4\u30fc\u30c9\u306b\u76f4\u7d50\u3059\u308b\u3053\u3068\u304c\u898b\u3048\u3066\u304d\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u7d50\u679c\u3068\u3057\u3066\u3001\u5185\u5916\u306e\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u540c\u6642\u306b\u5f37\u5316\u3059\u308b\u65bd\u7b56\u3092\u691c\u8a0e\u3067\u304d\u308b\u305f\u3081\u3001\u30d6\u30e9\u30f3\u30c9\u5168\u4f53\u306e\u6210\u9577\u30a8\u30f3\u30b8\u30f3\u3092\u3088\u308a\u5f37\u56fa\u306b\u69cb\u7bc9\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<h2><b>NPS\u30b9\u30b3\u30a2\u306e\u6e2c\u5b9a\u65b9\u6cd5\u00a0\u00a0<\/b><\/h2>\n<h3><b>\u30b9\u30c6\u30c3\u30d71\uff1a\u30a2\u30f3\u30b1\u30fc\u30c8\u8a2d\u8a08\u306e\u30b3\u30c4\u00a0\u00a0<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">\u307e\u305a\u306f\u300c\u8ab0\u306b\u300d\u300c\u3044\u3064\u300d\u300c\u3069\u3053\u3067\u300d\u5c0b\u306d\u308b\u304b\u3092\u660e\u78ba\u306b\u3057\u307e\u3057\u3087\u3046\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u305f\u3068\u3048\u3070\u3001\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u76f4\u5f8c\u3084\u5b9a\u671f\u5229\u7528\u5f8c\u306a\u3069\u3001\u9867\u5ba2\u4f53\u9a13\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3054\u3068\u306b\u30bf\u30a4\u30df\u30f3\u30b0\u3092\u5206\u3051\u308b\u3068\u3001\u3069\u306e\u30d5\u30a7\u30fc\u30ba\u3067\u71b1\u91cf\u304c\u4e0a\u4e0b\u3057\u3066\u3044\u308b\u304b\u628a\u63e1\u3057\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u307e\u305f\u3001\u81ea\u7531\u8a18\u8ff0\u6b04\u3092\u5fc5\u305a\u8a2d\u3051\u3066\u3001\u30b9\u30b3\u30a2\u3060\u3051\u3067\u306f\u898b\u3048\u306a\u3044\u300c\u306a\u305c\u305d\u306e\u70b9\u6570\u3092\u4ed8\u3051\u305f\u306e\u304b\u300d\u3092\u56de\u53ce\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3057\u3087\u3046\u3002<\/span><\/p>\n<h3><b>\u30b9\u30c6\u30c3\u30d72\uff1a\u56de\u7b54\u96c6\u8a08\u3068\u30b9\u30b3\u30a2\u8a08\u7b97\u00a0\u00a0<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">\u56de\u53ce\u3057\u305f\u56de\u7b54\u3092\u300c0\uff5e6\u70b9\uff1a\u6279\u5224\u8005\u300d\u300c7\uff5e8\u70b9\uff1a\u4e2d\u7acb\u8005\u300d\u300c9\uff5e10\u70b9\uff1a\u63a8\u5968\u8005\u300d\u306e\u4e09\u3064\u306b\u5206\u985e\u3057\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u63a8\u5968\u8005\u306e\u5272\u5408\u304b\u3089\u6279\u5224\u8005\u306e\u5272\u5408\u3092\u5dee\u3057\u5f15\u304f\u3060\u3051\u3067\u3001\u30b7\u30f3\u30d7\u30eb\u306bNPS\u304c\u7b97\u51fa\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u305f\u3068\u3048\u3070\u3001\u63a8\u5968\u8005\u304c60\uff05\u3001\u6279\u5224\u8005\u304c20\uff05\u306a\u3089NPS\uff1d40\u3068\u306a\u308a\u307e\u3059\u3002\u3053\u3053\u3067\u793a\u5506\u3055\u308c\u308b\u306e\u306f\u3001\u201c\u63a8\u5968\u8005\u3092\u5897\u3084\u3059\u3060\u3051\u3067\u306a\u304f\u3001\u6279\u5224\u8005\u3092\u6e1b\u3089\u3059\u65bd\u7b56\u3082\u540c\u6642\u306b\u5fc5\u8981\u201d\u3068\u3044\u3046\u3053\u3068\u3067\u3059\u3002<\/span><\/p>\n<h3><b>\u30b9\u30c6\u30c3\u30d73\uff1a\u7d50\u679c\u306e\u8aad\u307f\u89e3\u304d\u65b9<\/b><\/h3>\n<p><span style=\"font-weight: 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