{"id":543634,"date":"2025-11-04T10:28:05","date_gmt":"2025-11-04T01:28:05","guid":{"rendered":"https:\/\/product-senses.mazrica.com\/?post_type=senseslab&amp;p=543634"},"modified":"2025-11-04T10:28:05","modified_gmt":"2025-11-04T01:28:05","slug":"about-sales-bpo","status":"publish","type":"senseslab","link":"https:\/\/mazrica.com\/product\/senseslab\/sales\/about-sales-bpo","title":{"rendered":"\u55b6\u696d\u306eBPO\u30b5\u30fc\u30d3\u30b9\u3068\u306f\uff1f\u30e1\u30ea\u30c3\u30c8\u3084\u5c0e\u5165\u307e\u3067\u306e\u6d41\u308c\u3092\u89e3\u8aac"},"content":{"rendered":"<p>\u55b6\u696d\u696d\u52d9\u306e\u52b9\u7387\u5316\u3084\u30ea\u30bd\u30fc\u30b9\u4e0d\u8db3\u3078\u306e\u5bfe\u5fdc\u7b56\u3068\u3057\u3066\u3001\u300c\u55b6\u696dBPO\uff08\u30d3\u30b8\u30cd\u30b9\u30fb\u30d7\u30ed\u30bb\u30b9\u30fb\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\uff09\u300d\u3092\u691c\u8a0e\u3059\u308b\u4f01\u696d\u304c\u5897\u3048\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u4e00\u65b9\u3067\u300c\u55b6\u696d\u4ee3\u884c\u3068\u306e\u9055\u3044\u306f\uff1f\u300d\u300c\u3069\u3053\u307e\u3067\u4efb\u305b\u3089\u308c\u308b\u306e\u304b\uff1f\u300d\u3068\u7591\u554f\u3092\u304a\u6301\u3061\u306e\u65b9\u3082\u591a\u3044\u306e\u3067\u306f\u306a\u3044\u3067\u3057\u3087\u3046\u304b\u3002<\/p>\n<p>\u672c\u8a18\u4e8b\u3067\u306f\u3001\u55b6\u696dBPO\u306e\u57fa\u672c\u3084\u5c0e\u5165\u30e1\u30ea\u30c3\u30c8\u3001\u6d3b\u7528\u3067\u304d\u308b\u696d\u52d9\u3001\u6ce8\u610f\u70b9\u306a\u3069\u3092\u5206\u304b\u308a\u3084\u3059\u304f\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n<p>\u55b6\u696dBPO\u306e\u5c0e\u5165\u3092\u691c\u8a0e\u4e2d\u306e\u65b9\u304c\u3001\u5177\u4f53\u7684\u306a\u6d3b\u7528\u30a4\u30e1\u30fc\u30b8\u3092\u6301\u3066\u308b\u3088\u3046\u3001\u4e01\u5be7\u306b\u3054\u7d39\u4ecb\u3057\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n<p><a id=\"banner-1\" href=\"http:\/\/https:\/\/product-senses.mazrica.com\/dldocument\/senses-serviceguide\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-543652\" src=\"https:\/\/product-senses.mazrica.com\/wp-content\/uploads\/2025\/10\/2142a81c8ccd96a6a55f014752e3cf26.png\" alt=\"\" width=\"960\" height=\"300\" srcset=\"https:\/\/mazrica.com\/product\/wp-content\/uploads\/sites\/5\/2025\/10\/2142a81c8ccd96a6a55f014752e3cf26.png 960w, https:\/\/mazrica.com\/product\/wp-content\/uploads\/sites\/5\/2025\/10\/2142a81c8ccd96a6a55f014752e3cf26-300x94.png 300w, https:\/\/mazrica.com\/product\/wp-content\/uploads\/sites\/5\/2025\/10\/2142a81c8ccd96a6a55f014752e3cf26-768x240.png 768w\" sizes=\"auto, (max-width: 960px) 100vw, 960px\" \/><\/a><\/p>\n<h2>\u55b6\u696dBPO\u30b5\u30fc\u30d3\u30b9\u3068\u306f<\/h2>\n<p>\u55b6\u696dBPO\uff08Business Process Outsourcing\uff09\u3068\u306f\u3001\u55b6\u696d\u6d3b\u52d5\u306b\u95a2\u308f\u308b\u4e00\u90e8\u307e\u305f\u306f\u5168\u90e8\u306e\u696d\u52d9\u30d7\u30ed\u30bb\u30b9\u3092\u3001\u5916\u90e8\u306e\u5c02\u9580\u4f01\u696d\u306b\u59d4\u8a17\u3059\u308b\u30b5\u30fc\u30d3\u30b9\u306e\u3053\u3068\u3067\u3059\u3002<\/p>\n<p>\u55b6\u696d\u306e\u52b9\u7387\u5316\u3084\u30b3\u30b9\u30c8\u524a\u6e1b\u3001\u696d\u52d9\u306e\u6a19\u6e96\u5316\u306a\u3069\u3092\u76ee\u7684\u3068\u3057\u3066\u3001\u591a\u304f\u306e\u4f01\u696d\u3067\u5c0e\u5165\u304c\u9032\u3093\u3067\u3044\u307e\u3059\u3002<\/p>\n<p>\u55b6\u696dBPO\u306e\u7279\u5fb4\u306f\u3001\u5358\u306a\u308b\u300c\u4f5c\u696d\u306e\u5916\u6ce8\u300d\u3067\u306f\u306a\u304f\u3001\u55b6\u696d\u30d7\u30ed\u30bb\u30b9\u5168\u4f53\u3092\u8a2d\u8a08\u3057\u3001\u7d99\u7d9a\u7684\u306b\u6700\u9069\u5316\u3057\u3066\u304f\u308c\u308b\u70b9\u306b\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u305d\u306e\u305f\u3081\u3001\u793e\u5185\u3067\u306f\u30b3\u30a2\u696d\u52d9\uff08\u6226\u7565\u7acb\u6848\u30fb\u30af\u30ed\u30fc\u30b8\u30f3\u30b0\u30fb\u9867\u5ba2\u95a2\u4fc2\u306e\u69cb\u7bc9\u306a\u3069\uff09\u306b\u96c6\u4e2d\u3067\u304d\u308b\u74b0\u5883\u304c\u6574\u3044\u307e\u3059\u3002<\/p>\n<h3>\u55b6\u696d\u4ee3\u884c\u3068\u306e\u9055\u3044<\/h3>\n<p>\u55b6\u696dBPO\u3068\u6df7\u540c\u3055\u308c\u3084\u3059\u3044\u306e\u304c\u300c\u55b6\u696d\u4ee3\u884c\u300d\u3067\u3059\u3002<\/p>\n<p>\u4e21\u8005\u306f\u4f3c\u3066\u3044\u308b\u3088\u3046\u3067\u5f79\u5272\u304c\u7570\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u4f8b\u3048\u3070\u3001\u55b6\u696d\u4ee3\u884c\u306f\u300c\u30a2\u30dd\u7372\u5f97\u3060\u3051\u3092\u4efb\u305b\u305f\u3044\u300d\u3068\u3044\u3063\u305f\u30b1\u30fc\u30b9\u306b\u5411\u3044\u3066\u3044\u307e\u3059\u304c\u3001\u55b6\u696dBPO\u306f\u300c\u55b6\u696d\u6d3b\u52d5\u5168\u4f53\u3092\u898b\u76f4\u3057\u305f\u3044\u300d\u300c\u696d\u52d9\u8a2d\u8a08\u304b\u3089\u6539\u5584\u307e\u3067\u4e00\u8cab\u3057\u3066\u4efb\u305b\u305f\u3044\u300d\u3068\u3044\u3063\u305f\u30cb\u30fc\u30ba\u306b\u5fdc\u3048\u308b\u30b5\u30fc\u30d3\u30b9\u3067\u3059\u3002<\/p>\n<h3>\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\uff08\u5916\u6ce8\uff09\u3068\u306e\u9055\u3044<\/h3>\n<p>\u300c\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\uff08\u5916\u6ce8\uff09\u300d\u3082\u55b6\u696dBPO\u3068\u4f3c\u305f\u8a00\u8449\u3067\u3059\u304c\u3001\u3053\u3061\u3089\u306f\u7279\u5b9a\u696d\u52d9\u306e\u4f5c\u696d\u3092\u5358\u767a\u7684\u306b\u59d4\u8a17\u3059\u308b\u5f62\u304c\u4e00\u822c\u7684\u3067\u3059\u3002<\/p>\n<p>\u305f\u3068\u3048\u3070\u3001\u55b6\u696d\u8cc7\u6599\u306e\u30c7\u30b6\u30a4\u30f3\u3060\u3051\u3092\u5916\u90e8\u306b\u4f9d\u983c\u3059\u308b\u30b1\u30fc\u30b9\u306a\u3069\u304c\u8a72\u5f53\u3057\u307e\u3059\u3002<\/p>\n<p>\u4e00\u65b9\u3001\u55b6\u696dBPO\u306f\u696d\u52d9\u306e\u8a2d\u8a08\u304b\u3089\u5b9f\u884c\u30fb\u6539\u5584\u307e\u3067\u3092\u542b\u3080\u300c\u696d\u52d9\u30d7\u30ed\u30bb\u30b9\u306e\u6700\u9069\u5316\u300d\u304c\u4e3b\u773c\u306b\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u5358\u306a\u308b\u5916\u6ce8\u3067\u306f\u306a\u304f\u3001\u696d\u52d9\u5168\u4f53\u306e\u30d1\u30fc\u30c8\u30ca\u30fc\u3068\u3057\u3066\u4e2d\u9577\u671f\u7684\u306b\u95a2\u4e0e\u3059\u308b\u306e\u304c\u7279\u5fb4\u3067\u3059\u3002<\/p>\n<h2>\u55b6\u696d\u3067BPO\u5316\u3067\u304d\u308b\u696d\u52d9<\/h2>\n<p>\u5148\u8ff0\u306e\u901a\u308a\u3001\u55b6\u696dBPO\u3067\u306f\u3001\u55b6\u696d\u6d3b\u52d5\u306e\u4e2d\u3067\u3082\u5b9a\u578b\u5316\u3057\u3084\u3059\u304f\u3001\u696d\u52d9\u8ca0\u8377\u306e\u9ad8\u3044\u4f5c\u696d\u3092\u4e2d\u5fc3\u306b\u5916\u90e8\u59d4\u8a17\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<p>\u696d\u52d9\u3092\u5207\u308a\u51fa\u3059\u3053\u3068\u3067\u3001\u793e\u5185\u306e\u55b6\u696d\u62c5\u5f53\u8005\u304c\u30b3\u30a2\u696d\u52d9\u306b\u96c6\u4e2d\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u4ee5\u4e0b\u306f\u3001\u55b6\u696d\u3067BPO\u5316\u3057\u3084\u3059\u3044\u4e3b\u306a\u696d\u52d9\u3067\u3059\u3002<\/p>\n<ul>\n<li>\u30bf\u30fc\u30b2\u30c3\u30c8\u30ea\u30b9\u30c8\u306e\u4f5c\u6210\u30fb\u6574\u5099<\/li>\n<li>\u30a2\u30dd\u30a4\u30f3\u30c8\u7372\u5f97\u696d\u52d9\uff08\u30a4\u30f3\u30b5\u30a4\u30c9\u30bb\u30fc\u30eb\u30b9\uff09<\/li>\n<li>\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u30fb\u8cc7\u6599\u9001\u4ed8<\/li>\n<li>\u55b6\u696d\u8cc7\u6599\u306e\u4f5c\u6210\u30fb\u66f4\u65b0<\/li>\n<li>\u5546\u8ac7\u5f8c\u306e\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7<\/li>\n<\/ul>\n<p>\u3053\u308c\u3089\u306e\u696d\u52d9\u306f\u3001\u3042\u3089\u304b\u3058\u3081\u30eb\u30fc\u30eb\u5316\u3057\u3084\u3059\u304f\u3001\u6a19\u6e96\u5316\u304c\u9032\u3093\u3067\u3044\u308b\u305f\u3081\u5916\u90e8\u59d4\u8a17\u306b\u5411\u3044\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u3055\u3089\u306b\u3001\u696d\u52d9\u30d7\u30ed\u30bb\u30b9\u3092\u898b\u76f4\u3057\u3066BPO\u5316\u3059\u308b\u3053\u3068\u3067\u3001\u55b6\u696d\u6d3b\u52d5\u5168\u4f53\u306e\u518d\u73fe\u6027\u3084\u5c5e\u4eba\u6027\u306e\u6392\u9664\u306b\u3082\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n<p><a id=\"senses-serviceguide-1\" href=\"https:\/\/product-senses.mazrica.com\/dldocument\/senses-serviceguide\" target=\"_blank\" rel=\"noopener\"><strong>\u25b6\ufe0e\u25b6\ufe0e\u55b6\u696d\u6d3b\u52d5\u306b\u304a\u3051\u308b\u69d8\u3005\u306a\u554f\u984c\u3092\u89e3\u6c7a\u3059\u308bSFA\/CRM\u30fb\u55b6\u696d\u652f\u63f4\u30c4\u30fc\u30eb<\/strong><\/a><\/p>\n<h2>\u55b6\u696d\u3067BPO\u30b5\u30fc\u30d3\u30b9\u3092\u5229\u7528\u3059\u308b\u30e1\u30ea\u30c3\u30c8<\/h2>\n<p>\u55b6\u696dBPO\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u3001\u696d\u52d9\u52b9\u7387\u3060\u3051\u3067\u306a\u304f\u3001\u7d44\u7e54\u5168\u4f53\u306e\u55b6\u696d\u529b\u5411\u4e0a\u306b\u3082\u3064\u306a\u304c\u308b\u591a\u304f\u306e\u30e1\u30ea\u30c3\u30c8\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u306a\u304b\u3067\u3082\u4ee3\u8868\u7684\u306a3\u3064\u306e\u30e1\u30ea\u30c3\u30c8\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<h3>\u55b6\u696d\u30d7\u30ed\u30bb\u30b9\u304c\u6700\u9069\u5316\u3055\u308c\u308b<\/h3>\n<p>\u55b6\u696dBPO\u3067\u306f\u3001\u5916\u90e8\u306e\u5c02\u9580\u30c1\u30fc\u30e0\u304c\u55b6\u696d\u30d7\u30ed\u30bb\u30b9\u306e\u69cb\u7bc9\u3084\u6539\u5584\u306b\u643a\u308f\u308a\u307e\u3059\u3002<\/p>\n<p>\u3053\u308c\u306b\u3088\u308a\u3001\u5c5e\u4eba\u7684\u3060\u3063\u305f\u696d\u52d9\u304c\u6a19\u6e96\u5316\u3055\u308c\u3001\u8ab0\u304c\u62c5\u5f53\u3057\u3066\u3082\u4e00\u5b9a\u306e\u6210\u679c\u304c\u51fa\u305b\u308b\u4f53\u5236\u304c\u6574\u3044\u307e\u3059\u3002<\/p>\n<p>\u4f8b\u3048\u3070\u3001\u30a2\u30d7\u30ed\u30fc\u30c1\u304b\u3089\u30a2\u30dd\u53d6\u5f97\u307e\u3067\u306e\u30d5\u30ed\u30fc\u3092\u898b\u76f4\u3057\u3001\u6210\u679c\u304c\u51fa\u3084\u3059\u3044\u30c8\u30fc\u30af\u30b9\u30af\u30ea\u30d7\u30c8\u3084\u30ea\u30b9\u30c8\u306e\u6574\u5099\u3092\u884c\u3046\u3053\u3068\u3067\u3001\u5168\u4f53\u306e\u751f\u7523\u6027\u304c\u5411\u4e0a\u3057\u307e\u3059\u3002<\/p>\n<p>\u30d7\u30ed\u30bb\u30b9\u304c\u660e\u78ba\u306b\u306a\u308b\u3053\u3068\u3067\u3001\u30dc\u30c8\u30eb\u30cd\u30c3\u30af\u306e\u628a\u63e1\u3084\u6539\u5584\u3082\u30b9\u30e0\u30fc\u30ba\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u95a2\u9023\u8a18\u4e8b\uff1a<a href=\"https:\/\/product-senses.mazrica.com\/senseslab\/management\/sales-process-standardization\">\u55b6\u696d\u30d7\u30ed\u30bb\u30b9\u306e\u6a19\u6e96\u5316\u306e\u65b9\u6cd5\u3068\u306f\uff1f\u76ee\u7684\u3084\u30dd\u30a4\u30f3\u30c8\u3082\u89e3\u8aac<\/a><\/p>\n<h3>\u81ea\u793e\u793e\u54e1\u304c\u30b3\u30a2\u696d\u52d9\u306b\u5c02\u5ff5\u3067\u304d\u308b<\/h3>\n<p>\u30eb\u30fc\u30c6\u30a3\u30f3\u30ef\u30fc\u30af\u3084\u30c7\u30fc\u30bf\u6574\u7406\u306a\u3069\u306e\u5b9a\u578b\u696d\u52d9\u3092BPO\u5316\u3059\u308b\u3053\u3068\u3067\u3001\u81ea\u793e\u306e\u55b6\u696d\u62c5\u5f53\u8005\u306f\u63d0\u6848\u3084\u30af\u30ed\u30fc\u30b8\u30f3\u30b0\u306a\u3069\u306e\u30b3\u30a2\u696d\u52d9\u306b\u96c6\u4e2d\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u7279\u306b\u4eba\u624b\u4e0d\u8db3\u3084\u591a\u5fd9\u306a\u55b6\u696d\u90e8\u9580\u3067\u306f\u3001\u3053\u3046\u3057\u305f\u696d\u52d9\u306e\u5207\u308a\u5206\u3051\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n<p>\u696d\u52d9\u8ca0\u8377\u3092\u8efd\u6e1b\u3059\u308b\u3053\u3068\u3067\u3001\u793e\u54e1\u306e\u30e2\u30c1\u30d9\u30fc\u30b7\u30e7\u30f3\u7dad\u6301\u3084\u6210\u679c\u5411\u4e0a\u306b\u3082\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n<h3>\u55b6\u696d\u8ab2\u984c\u304c\u660e\u78ba\u306b\u306a\u308b<\/h3>\n<p>\u5916\u90e8\u3068\u9023\u643a\u3057\u3066\u55b6\u696d\u6d3b\u52d5\u3092\u884c\u3046\u3053\u3068\u3067\u3001\u696d\u52d9\u30d7\u30ed\u30bb\u30b9\u304c\u53ef\u8996\u5316\u3055\u308c\u3001\u8ab2\u984c\u304c\u6d6e\u304d\u5f6b\u308a\u306b\u306a\u308b\u70b9\u3082\u5927\u304d\u306a\u30e1\u30ea\u30c3\u30c8\u3067\u3059\u3002<\/p>\n<p>\u4f8b\u3048\u3070\u3001\u300c\u30a2\u30dd\u6570\u306f\u53d6\u308c\u3066\u3044\u308b\u304c\u5546\u8ac7\u5316\u7387\u304c\u4f4e\u3044\u300d\u3068\u3044\u3063\u305f\u3088\u3046\u306b\u3001\u6570\u5024\u3084\u5b9f\u884c\u7d50\u679c\u3092\u3082\u3068\u306b\u6539\u5584\u30dd\u30a4\u30f3\u30c8\u3092\u7279\u5b9a\u3057\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u3053\u308c\u306b\u3088\u308a\u3001\u5358\u306a\u308b\u4f5c\u696d\u59d4\u8a17\u306b\u3068\u3069\u307e\u3089\u305a\u3001\u55b6\u696d\u6226\u7565\u306e\u898b\u76f4\u3057\u306b\u3082\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n<p>\u95a2\u9023\u8a18\u4e8b\uff1a<a href=\"https:\/\/product-senses.mazrica.com\/senseslab\/sales\/sales-problem-and-solution\">\u55b6\u696d\u306e\u3088\u304f\u3042\u308b10\u306e\u8ab2\u984c\u3068\u89e3\u6c7a\u7b56\u3092\u5fb9\u5e95\u89e3\u8aac\uff01<\/a><\/p>\n<h2>\u55b6\u696d\u3067BPO\u3092\u5c0e\u5165\u3059\u308b\u307e\u3067\u306e\u6d41\u308c<\/h2>\n<p>\u55b6\u696dBPO\u3092\u52b9\u679c\u7684\u306b\u6d3b\u7528\u3059\u308b\u306b\u306f\u3001\u76ee\u7684\u3084\u696d\u52d9\u5185\u5bb9\u3092\u660e\u78ba\u306b\u3057\u305f\u3046\u3048\u3067\u3001\u9069\u5207\u306a\u59d4\u8a17\u5148\u3092\u9078\u5b9a\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n<p>\u3053\u3053\u3067\u306f\u3001\u5c0e\u5165\u307e\u3067\u306e\u57fa\u672c\u7684\u306a\u6d41\u308c\u30924\u3064\u306e\u30b9\u30c6\u30c3\u30d7\u306b\u5206\u3051\u3066\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<h3>\u5229\u7528\u76ee\u7684\u30fb\u81ea\u793e\u306e\u8ab2\u984c\u3092\u660e\u78ba\u306b\u3059\u308b<\/h3>\n<p>\u307e\u305a\u306f\u3001BPO\u3092\u5c0e\u5165\u3059\u308b\u76ee\u7684\u3068\u3001\u81ea\u793e\u306e\u55b6\u696d\u8ab2\u984c\u3092\u6d17\u3044\u51fa\u3059\u3053\u3068\u304b\u3089\u59cb\u3081\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>\u300c\u55b6\u696d\u52b9\u7387\u3092\u4e0a\u3052\u305f\u3044\u300d\u300c\u30a2\u30dd\u7372\u5f97\u306e\u8cea\u3092\u6539\u5584\u3057\u305f\u3044\u300d\u300c\u30b3\u30a2\u696d\u52d9\u306b\u96c6\u4e2d\u3067\u304d\u308b\u74b0\u5883\u3092\u6574\u3048\u305f\u3044\u300d\u3068\u3044\u3063\u305f\u3088\u3046\u306b\u3001\u76ee\u7684\u3092\u660e\u78ba\u306b\u3059\u308b\u3053\u3068\u3067\u3001\u3069\u306e\u696d\u52d9\u3092\u59d4\u8a17\u3059\u3079\u304d\u304b\u304c\u898b\u3048\u3066\u304d\u307e\u3059\u3002<\/p>\n<h3>\u59d4\u8a17\u7bc4\u56f2\u3084\u6761\u4ef6\u3092\u6c7a\u3081\u308b<\/h3>\n<p>\u6b21\u306b\u3001\u3069\u306e\u696d\u52d9\u3092\u3069\u3053\u307e\u3067\u5916\u90e8\u306b\u4efb\u305b\u308b\u304b\u3092\u5177\u4f53\u7684\u306b\u691c\u8a0e\u3057\u307e\u3059\u3002<\/p>\n<p>\u696d\u52d9\u306e\u7bc4\u56f2\u3084\u5bfe\u5fdc\u6642\u9593\u3001\u6210\u679c\u306e\u5b9a\u7fa9\u3001\u30ec\u30dd\u30fc\u30c8\u983b\u5ea6\u306a\u3069\u3082\u3053\u306e\u6bb5\u968e\u3067\u6c7a\u3081\u3066\u304a\u304f\u3068\u3001\u5c0e\u5165\u5f8c\u306e\u30c8\u30e9\u30d6\u30eb\u3092\u9632\u3052\u307e\u3059\u3002<\/p>\n<p>\u30dd\u30a4\u30f3\u30c8\u306f\u3001\u300c\u3067\u304d\u308b\u3060\u3051\u5b9a\u578b\u5316\u3057\u3084\u3059\u3044\u696d\u52d9\u300d\u304b\u3089\u5207\u308a\u51fa\u3059\u3053\u3068\u3067\u3059\u3002<\/p>\n<h3>\u59d4\u8a17\u5019\u88dc\u3092\u9078\u3076<\/h3>\n<p>\u8981\u4ef6\u304c\u56fa\u307e\u3063\u305f\u3089\u3001\u6761\u4ef6\u306b\u5408\u3046BPO\u30b5\u30fc\u30d3\u30b9\u4e8b\u696d\u8005\u3092\u9078\u5b9a\u3057\u307e\u3059\u3002\u6bd4\u8f03\u691c\u8a0e\u306e\u969b\u306f\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u30dd\u30a4\u30f3\u30c8\u3092\u78ba\u8a8d\u3059\u308b\u3068\u5b89\u5fc3\u3067\u3059\u3002<\/p>\n<h4>\u96c7\u7528\u5f62\u614b\u3084\u4e88\u7b97\u304b\u3089\u9078\u3076<\/h4>\n<p>\u81ea\u793e\u306e\u4e88\u7b97\u306b\u898b\u5408\u3063\u305f\u30d7\u30e9\u30f3\u304c\u3042\u308b\u304b\u3001\u67d4\u8edf\u306a\u5951\u7d04\u5f62\u614b\u306b\u5bfe\u5fdc\u3057\u3066\u3044\u308b\u304b\u3092\u30c1\u30a7\u30c3\u30af\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<h4>\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u4f53\u5236\u304b\u3089\u9078\u3076<\/h4>\n<p>\u9867\u5ba2\u60c5\u5831\u3084\u55b6\u696d\u30c7\u30fc\u30bf\u3092\u6271\u3046\u305f\u3081\u3001\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u30dd\u30ea\u30b7\u30fc\u3084\u60c5\u5831\u7ba1\u7406\u4f53\u5236\u306e\u6709\u7121\u306f\u975e\u5e38\u306b\u91cd\u8981\u3067\u3059\u3002<\/p>\n<h4>\u5b9f\u7e3e\u304b\u3089\u9078\u3076<\/h4>\n<p>\u81ea\u793e\u3068\u540c\u696d\u7a2e\u30fb\u540c\u898f\u6a21\u3067\u306e\u5b9f\u7e3e\u304c\u3042\u308b\u304b\u3092\u78ba\u8a8d\u3059\u308b\u3053\u3068\u3067\u3001\u5b89\u5fc3\u3057\u3066\u59d4\u8a17\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u5c0e\u5165\u4e8b\u4f8b\u3084\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u306e\u58f0\u3082\u53c2\u8003\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<h2>\u55b6\u696d\u3067BPO\u3092\u5c0e\u5165\u3059\u308b\u969b\u306e\u6ce8\u610f\u70b9<\/h2>\n<p>\u55b6\u696dBPO\u306b\u306f\u591a\u304f\u306e\u30e1\u30ea\u30c3\u30c8\u304c\u3042\u308a\u307e\u3059\u304c\u3001\u5c0e\u5165\u306b\u306f\u6ce8\u610f\u3059\u3079\u304d\u30dd\u30a4\u30f3\u30c8\u3082\u3044\u304f\u3064\u304b\u5b58\u5728\u3057\u307e\u3059\u3002<\/p>\n<p>\u3053\u3053\u3067\u306f\u3001\u4ee3\u8868\u7684\u306a\u6ce8\u610f\u70b9\u30923\u3064\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<h3>\u5c0e\u5165\u306b\u30b3\u30b9\u30c8\u304c\u304b\u304b\u308b<\/h3>\n<p>BPO\u306f\u696d\u52d9\u52b9\u7387\u5316\u306b\u3064\u306a\u304c\u308b\u4e00\u65b9\u3067\u3001\u4e00\u5b9a\u306e\u521d\u671f\u8cbb\u7528\u3084\u904b\u7528\u30b3\u30b9\u30c8\u304c\u767a\u751f\u3057\u307e\u3059\u3002<\/p>\n<p>\u7279\u306b\u3001\u5c0f\u898f\u6a21\u306a\u4f01\u696d\u3084\u55b6\u696d\u4f53\u5236\u304c\u672a\u6574\u5099\u306a\u5834\u5408\u306f\u3001\u8cbb\u7528\u5bfe\u52b9\u679c\u3092\u614e\u91cd\u306b\u898b\u6975\u3081\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u4e88\u7b97\u306b\u4f59\u88d5\u304c\u306a\u3044\u5834\u5408\u306f\u3001\u307e\u305a\u306f\u5c0f\u898f\u6a21\u306a\u696d\u52d9\u304b\u3089\u6bb5\u968e\u7684\u306b\u59d4\u8a17\u3059\u308b\u65b9\u6cd5\u3082\u691c\u8a0e\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<h3>\u30ce\u30a6\u30cf\u30a6\u306e\u84c4\u7a4d\u304c\u96e3\u3057\u3044<\/h3>\n<p>BPO\u5316\u306b\u3088\u3063\u3066\u55b6\u696d\u6d3b\u52d5\u306e\u4e00\u90e8\u3092\u5916\u90e8\u306b\u4efb\u305b\u308b\u3053\u3068\u3067\u3001\u81ea\u793e\u306b\u55b6\u696d\u30ce\u30a6\u30cf\u30a6\u304c\u6b8b\u308a\u306b\u304f\u3044\u3068\u3044\u3046\u8ab2\u984c\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u59d4\u8a17\u3057\u305f\u696d\u52d9\u306e\u9032\u3081\u65b9\u3084\u6210\u679c\u306e\u6839\u62e0\u3092\u53ef\u8996\u5316\u3057\u3001\u81ea\u793e\u5185\u3067\u3082\u60c5\u5831\u3092\u5171\u6709\u30fb\u5206\u6790\u3059\u308b\u4f53\u5236\u3092\u6574\u3048\u308b\u3053\u3068\u304c\u5927\u5207\u3067\u3059\u3002<\/p>\n<p>\u5b9a\u671f\u7684\u306b\u5831\u544a\u3092\u53d7\u3051\u3001\u5185\u5bb9\u3092\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3057\u3066\u3044\u304f\u904b\u7528\u304c\u52b9\u679c\u7684\u3067\u3059\u3002<\/p>\n<h3>\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u30ea\u30b9\u30af\u304c\u3042\u308b<\/h3>\n<p>\u55b6\u696dBPO\u3067\u306f\u3001\u9867\u5ba2\u60c5\u5831\u3084\u5546\u8ac7\u5185\u5bb9\u306a\u3069\u306e\u6a5f\u5bc6\u60c5\u5831\u3092\u5916\u90e8\u306b\u5171\u6709\u3059\u308b\u3053\u3068\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u305d\u306e\u305f\u3081\u3001\u60c5\u5831\u6f0f\u6d29\u30ea\u30b9\u30af\u3084\u4e0d\u6b63\u5229\u7528\u306e\u9632\u6b62\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n<p>\u4fe1\u983c\u3067\u304d\u308b\u30d1\u30fc\u30c8\u30ca\u30fc\u3092\u9078\u3076\u3053\u3068\u304c\u3001\u9577\u671f\u7684\u306a\u6210\u679c\u306b\u7e4b\u304c\u308b\u305f\u3081\u3001BPO\u30b5\u30fc\u30d3\u30b9\u3092\u9078\u5b9a\u3059\u308b\u969b\u306f\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u70b9\u306e\u78ba\u8a8d\u304c\u5fc5\u8981\u3067\u3059\u3002<\/p>\n<ul>\n<li>\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u30dd\u30ea\u30b7\u30fc\u3084\u30de\u30cb\u30e5\u30a2\u30eb\u306e\u6709\u7121<\/li>\n<li>\u500b\u4eba\u60c5\u5831\u4fdd\u8b77\u6cd5\u3084GDPR\u306a\u3069\u3078\u306e\u5bfe\u5fdc\u72b6\u6cc1<\/li>\n<li>\u5951\u7d04\u66f8\uff08NDA\uff09\u306e\u7de0\u7d50\u3084\u76e3\u67fb\u4f53\u5236\u306e\u6574\u5099<\/li>\n<\/ul>\n<h2>\u55b6\u696d\u90e8\u9580\u304cBPO\u3092\u5c0e\u5165\u3059\u3079\u304d\u30bf\u30a4\u30df\u30f3\u30b0<\/h2>\n<p>\u55b6\u696dBPO\u306f\u3001\u5358\u306b\u696d\u52d9\u3092\u5916\u90e8\u59d4\u8a17\u3059\u308b\u624b\u6bb5\u3067\u306f\u306a\u304f\u3001\u55b6\u696d\u7d44\u7e54\u5168\u4f53\u306e\u8ab2\u984c\u3092\u629c\u672c\u7684\u306b\u898b\u76f4\u3057\u3001\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u6700\u5927\u5316\u3059\u308b\u305f\u3081\u306e\u6226\u7565\u7684\u306a\u9078\u629e\u80a2\u3067\u3059\u3002<\/p>\n<p>\u7279\u306b\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u72b6\u6cc1\u306b\u76f4\u9762\u3057\u3066\u3044\u308b\u4f01\u696d\u3067\u306f\u3001\u55b6\u696dBPO\u306e\u5c0e\u5165\u304c\u6709\u52b9\u3067\u3059\u3002<\/p>\n<h3>\u30b3\u30a2\u696d\u52d9\u306b\u6ce8\u529b\u3067\u304d\u3066\u3044\u306a\u3044<\/h3>\n<p>\u55b6\u696d\u62c5\u5f53\u8005\u304c\u8cc7\u6599\u4f5c\u6210\u3084\u30ea\u30b9\u30c8\u6574\u5099\u3001\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u3068\u3044\u3063\u305f\u30ce\u30f3\u30b3\u30a2\u696d\u52d9\u306b\u8ffd\u308f\u308c\u3066\u3044\u308b\u5834\u5408\u3001\u672c\u6765\u306e\u6210\u679c\u5275\u51fa\u306b\u76f4\u7d50\u3059\u308b\u6d3b\u52d5\u306b\u6642\u9593\u3092\u5272\u3051\u3066\u3044\u306a\u3044\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u3053\u3046\u3057\u305f\u72b6\u6cc1\u3067\u306f\u3001BPO\u3092\u6d3b\u7528\u3057\u3066\u696d\u52d9\u8ca0\u8377\u3092\u8efd\u6e1b\u3057\u3001\u6226\u7565\u7acb\u6848\u30fb\u5546\u8ac7\u30fb\u30af\u30ed\u30fc\u30b8\u30f3\u30b0\u3068\u3044\u3063\u305f\u672c\u8cea\u7684\u306a\u696d\u52d9\u3078\u306e\u96c6\u4e2d\u4f53\u5236\u3092\u69cb\u7bc9\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n<h3>\u4eba\u6750\u4e0d\u8db3\u306b\u306a\u3063\u3066\u3044\u308b<\/h3>\n<p>\u6162\u6027\u7684\u306a\u4eba\u6750\u4e0d\u8db3\u3084\u63a1\u7528\u96e3\u306b\u60a9\u307e\u3055\u308c\u3066\u3044\u308b\u5834\u5408\u3001\u9650\u3089\u308c\u305f\u55b6\u696d\u30ea\u30bd\u30fc\u30b9\u3067\u306f\u5bfe\u5fdc\u3057\u304d\u308c\u306a\u3044\u696d\u52d9\u304c\u5897\u52a0\u3057\u307e\u3059\u3002<\/p>\n<p>\u7279\u306b\u3001\u65b0\u898f\u958b\u62d3\u3084\u30a2\u30dd\u7372\u5f97\u306a\u3069\u6642\u9593\u3068\u624b\u9593\u306e\u304b\u304b\u308b\u696d\u52d9\u306f\u3001\u793e\u5185\u3060\u3051\u3067\u5b8c\u7d50\u3055\u305b\u308b\u306e\u304c\u96e3\u3057\u304f\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>BPO\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u5fc5\u8981\u306a\u696d\u52d9\u3092\u5fc5\u8981\u306a\u30bf\u30a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href=\"https:\/\/product-senses.mazrica.com\/senseslab\/sfa\/customer-management\">\u9867\u5ba2\u7ba1\u7406\u3068\u306f\uff1f\u57fa\u672c\u77e5\u8b58\u3084\u7ba1\u7406\u9805\u76ee\u30fb\u65b9\u6cd5\u3092\u89e3\u8aac<\/a><\/p>\n<h2>\u81ea\u793e\u5185\u3067\u30b3\u30a2\u696d\u52d9\u306b\u5c02\u5ff5\u3067\u304d\u308b\u4f53\u5236\u3092\u6574\u3048\u308b\u65b9\u6cd5<\/h2>\n<p>\u55b6\u696dBPO\u306f\u3001\u696d\u52d9\u52b9\u7387\u5316\u3084\u30ea\u30bd\u30fc\u30b9\u306e\u6700\u9069\u914d\u5206\u306b\u52b9\u679c\u3092\u767a\u63ee\u3059\u308b\u4e00\u65b9\u3067\u3001\u300c\u55b6\u696d\u30ce\u30a6\u30cf\u30a6\u306e\u793e\u5185\u84c4\u7a4d\u304c\u96e3\u3057\u3044\u300d\u3068\u3044\u3063\u305f\u8ab2\u984c\u3092\u62b1\u3048\u308b\u30b1\u30fc\u30b9\u3082\u5c11\u306a\u304f\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n<p>\u3053\u3046\u3057\u305f\u80cc\u666f\u304b\u3089\u3001BPO\u3068\u4f75\u305b\u3066\u55b6\u696d\u4f53\u5236\u305d\u306e\u3082\u306e\u306e\u5f37\u5316\u3092\u56f3\u308b\u305f\u3081\u306b\u3001SFA\uff08\u55b6\u696d\u652f\u63f4\u30b7\u30b9\u30c6\u30e0\uff09\u306e\u5c0e\u5165\u304c\u6ce8\u76ee\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>SFA\uff08Sales Force Automation\uff09\u3068\u306f\u3001\u55b6\u696d\u6d3b\u52d5\u306e\u60c5\u5831\u3092\u4e00\u5143\u7ba1\u7406\u30fb\u53ef\u8996\u5316\u3057\u3001\u7d44\u7e54\u5168\u4f53\u306e\u55b6\u696d\u30d7\u30ed\u30bb\u30b9\u3092\u52b9\u7387\u5316\u3059\u308b\u30c4\u30fc\u30eb\u3067\u3059\u3002<\/p>\n<p>\u55b6\u696d\u62c5\u5f53\u8005\u304c\u65e5\u3005\u306e\u884c\u52d5\u3092\u8a18\u9332\u30fb\u5206\u6790\u3067\u304d\u308b\u305f\u3081\u3001\u5c5e\u4eba\u5316\u306e\u9632\u6b62\u3084\u3001\u696d\u52d9\u306e\u6a19\u6e96\u5316\u30fb\u518d\u73fe\u6027\u306e\u5411\u4e0a\u306b\u5bc4\u4e0e\u3057\u307e\u3059\u3002<\/p>\n<p>SFA\u306e\u5c0e\u5165\u306b\u3088\u308a\u5f97\u3089\u308c\u308b\u4e3b\u306a\u52b9\u679c\u306f\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3059\u3002<\/p>\n<ul>\n<li>\u55b6\u696d\u6d3b\u52d5\u306e\u53ef\u8996\u5316\u306b\u3088\u308b\u30dc\u30c8\u30eb\u30cd\u30c3\u30af\u306e\u767a\u898b\u3068\u6539\u5584<\/li>\n<li>\u9867\u5ba2\u5bfe\u5fdc\u5c65\u6b74\u306e\u4e00\u5143\u7ba1\u7406\u306b\u3088\u308b\u30c1\u30fc\u30e0\u9023\u643a\u306e\u5f37\u5316<\/li>\n<li>\u6210\u529f\u30d1\u30bf\u30fc\u30f3\u306e\u5206\u6790\u30fb\u5171\u6709\u306b\u3088\u308b\u30ca\u30ec\u30c3\u30b8\u306e\u84c4\u7a4d<\/li>\n<li>\u65b0\u4eba\u80b2\u6210\u3084\u6226\u529b\u5316\u306e\u30b9\u30d4\u30fc\u30c9\u30a2\u30c3\u30d7<\/li>\n<\/ul>\n<p>\u3053\u308c\u306b\u3088\u308a\u3001\u55b6\u696d\u62c5\u5f53\u8005\u304c\u975e\u52b9\u7387\u306a\u4f5c\u696d\u306b\u8ffd\u308f\u308c\u308b\u3053\u3068\u306a\u304f\u3001\u63d0\u6848\u30fb\u4ea4\u6e09\u30fb\u30af\u30ed\u30fc\u30b8\u30f3\u30b0\u3068\u3044\u3063\u305f\u30b3\u30a2\u696d\u52d9\u306b\u96c6\u4e2d\u3067\u304d\u308b\u74b0\u5883\u304c\u6574\u3044\u307e\u3059\u3002<\/p>\n<p>\u52a0\u3048\u3066\u3001SFA\u306fBPO\u3068\u7570\u306a\u308a\u3001\u696d\u52d9\u3092\u5916\u90e8\u306b\u59d4\u8a17\u3059\u308b\u3053\u3068\u306a\u304f\u3001\u81ea\u793e\u5185\u3067\u55b6\u696d\u30ce\u30a6\u30cf\u30a6\u3092\u84c4\u7a4d\u30fb\u6d3b\u7528\u3067\u304d\u308b\u70b9\u3082\u5927\u304d\u306a\u9b45\u529b\u3067\u3059\u3002<\/p>\n<p>\u4e2d\u9577\u671f\u7684\u306b\u55b6\u696d\u529b\u3092\u81ea\u793e\u306e\u8cc7\u7523\u3068\u3057\u3066\u9ad8\u3081\u3066\u3044\u304d\u305f\u3044\u4f01\u696d\u306b\u3068\u3063\u3066\u3001SFA\u306f\u6b20\u304b\u305b\u306a\u3044\u57fa\u76e4\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u95a2\u9023\u8a18\u4e8b\uff1a<a 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