{"id":23052,"date":"2021-04-22T11:01:45","date_gmt":"2021-04-22T02:01:45","guid":{"rendered":"https:\/\/product-senses.mazrica.com\/?post_type=senseslab&amp;p=23052"},"modified":"2021-04-22T11:01:45","modified_gmt":"2021-04-22T02:01:45","slug":"customer-success-health-score","status":"publish","type":"senseslab","link":"https:\/\/mazrica.com\/product\/senseslab\/tips\/customer-success-health-score","title":{"rendered":"\u30ab\u30b9\u30bf\u30de\u30fc\u30d8\u30eb\u30b9\u30b9\u30b3\u30a2\u3068\u306f\uff1f\u5c0e\u5165\u306e\u30e1\u30ea\u30c3\u30c8\u30685\u3064\u306e\u30dd\u30a4\u30f3\u30c8"},"content":{"rendered":"<p>\u5f93\u6765\u306f\u9867\u5ba2\u304c\u5951\u7d04\u3057\u3066\u304f\u308c\u308b\u3053\u3068\u304c\u30b4\u30fc\u30eb\u3067\u3001\u305d\u306e\u5f8c\u306e\u30d5\u30a9\u30ed\u30fc\u306f\u91cd\u8981\u8996\u3055\u308c\u3066\u3044\u307e\u305b\u3093\u3067\u3057\u305f\u3002<\/p>\n<p>\u3057\u304b\u3057\u30b5\u30d6\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u30e2\u30c7\u30eb\u306e\u30d3\u30b8\u30cd\u30b9\u304c\u53f0\u982d\u3057\u3066\u3044\u308b\u73fe\u4ee3\u3067\u306f\u3001\u9867\u5ba2\u306eLTV\u3092\u6700\u5927\u5316\u3059\u308b\u305f\u3081\u306b\u3001\u5951\u7d04\u5f8c\u306e\u30d5\u30a9\u30ed\u30fc\u3092\u62c5\u3046\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u300d\u306e\u53d6\u7d44\u307f\u304c\u6b20\u304b\u305b\u307e\u305b\u3093\u3002<\/p>\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3067\u306f\u300c\u30d8\u30eb\u30b9\u30b9\u30b3\u30a2\u300d\u3068\u3044\u3046\u6307\u6a19\u3092\u7528\u3044\u3066\u3001\u9867\u5ba2\u306e\u89e3\u7d04\u30ea\u30b9\u30af\u3084\u6d3b\u7528\u5ea6\u3092\u6e2c\u308a\u307e\u3059\u3002<\/p>\n<p>\u4eca\u56de\u306f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306b\u4e0d\u53ef\u6b20\u306a\u30d8\u30eb\u30b9\u30b9\u30b3\u30a2\u306b\u3064\u3044\u3066\u3001\u6982\u8981\u3084\u5c0e\u5165\u30dd\u30a4\u30f3\u30c8\u306a\u3069\u3092\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u304c\u306a\u304b\u306a\u304b\u6210\u679c\u306b\u3064\u306a\u304c\u3089\u306a\u3044\u3068\u611f\u3058\u3066\u3044\u308b\u4eba\u306f\u3001\u305c\u3072\u53c2\u8003\u306b\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<p><a href=\"https:\/\/product-senses.mazrica.com\/senseslab\/column\/what-is-customer-success\"><b>\u3010\u95a2\u9023\u8a18\u4e8b\u3011\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u306f | \u5177\u4f53\u7684\u306a\u696d\u52d9\u304b\u3089\uff12\u3064\u306e\u610f\u8b58\u3059\u3079\u304d\u3053\u3068\u307e\u3067<\/b><\/a><\/p>\n<h2>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u30d8\u30eb\u30b9\u30b9\u30b3\u30a2<\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-23060 size-large\" src=\"https:\/\/product-senses.mazrica.com\/wp-content\/uploads\/2021\/04\/customer-success-health-score-4-1024x576.jpg\" alt=\"\" width=\"640\" height=\"360\" \/><\/p>\n<p>\u25b6\ufe0e\u25b6\ufe0e\u9867\u5ba2\u306e\u7dad\u6301\u3068\u6d3b\u6027\u5316\u3092\u4fc3\u3059\u305f\u3081\u306e\u65bd\u7b56\u3068\u3057\u3066\u30ab\u30b9\u30bf\u30de\u30fc\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u304c\u6ce8\u76ee\u3055\u308c\u3066\u3044\u307e\u3059\uff01<\/p>\n<p>\u95a2\u9023\u8a18\u4e8b\uff1a<a href=\"https:\/\/product-senses.mazrica.com\/senseslab\/marketing\/customer-marketing\">\u30ab\u30b9\u30bf\u30de\u30fc\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3068\u306f\uff1f\u52b9\u679c\u3084\u59cb\u3081\u65b9\uff5c\u5177\u4f53\u7684\u306a3\u3064\u306e\u65bd\u7b56\u3092\u89e3\u8aac<\/a><\/p>\n<h3>\u30d8\u30eb\u30b9\u30b9\u30b3\u30a2\u3068\u306f\uff1f<\/h3>\n<p>\u30d8\u30eb\u30b9\u30b9\u30b3\u30a2\u3068\u306f\u3001\u9867\u5ba2\u304c\u81ea\u793e\u5546\u6750\u3092\u7d99\u7d9a\u3057\u3066\u4f7f\u3044\u7d9a\u3051\u3066\u304f\u308c\u308b\u304b\u3069\u3046\u304b\u3092\u30b9\u30b3\u30a2\u5316\uff08\u6570\u5024\u5316\uff09\u3057\u305f\u3082\u306e\u3067\u3059\u3002<\/p>\n<p>\u76f4\u8a33\u3059\u308b\u3068\u300c\u5065\u5eb7\u5f97\u70b9\u300d\u3068\u3044\u3046\u610f\u5473\u5408\u3044\u306b\u306a\u308a\u307e\u3059\u304c\u3001\u6587\u5b57\u901a\u308a\u3001\u9867\u5ba2\u306e\u30b5\u30fc\u30d3\u30b9\u5229\u7528\u72b6\u6cc1\u306e\u5065\u5eb7\u72b6\u614b\u3092\u793a\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u5229\u7528\u72b6\u6cc1\u304c\u5065\u5eb7\u3067\u3042\u308c\u3070\u5bff\u547d\u304c\u5ef6\u3073\u308b\u3068\u3044\u3046\u8003\u3048\u65b9\u3067\u3042\u308a\u3001\u3064\u307e\u308a\u9069\u5207\u306b\u6d3b\u7528\u3067\u304d\u3066\u3044\u3066\u6e80\u8db3\u5ea6\u304c\u9ad8\u3044\u72b6\u614b\u3067\u3042\u308c\u3070\u3001\u30c1\u30e3\u30fc\u30f3\uff08\u89e3\u7d04\uff09\u30ea\u30b9\u30af\u304c\u4f4e\u3044\u3068\u5224\u65ad\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u3053\u306e\u30d8\u30eb\u30b9\u30b9\u30b3\u30a2\u306e\u6570\u5024\u306f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306e\u53d6\u7d44\u307f\u3068\u5927\u304d\u304f\u95a2\u9023\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u304c\u9069\u5207\u306b\u9867\u5ba2\u306e\u30b5\u30dd\u30fc\u30c8\u304c\u3067\u304d\u3066\u3044\u308c\u3070\u3001\u9867\u5ba2\u306e\u30b5\u30fc\u30d3\u30b9\u6d3b\u7528\u304c\u4fc3\u9032\u3055\u308c\u3066\u9867\u5ba2\u5168\u4f53\u306e\u30d8\u30eb\u30b9\u30b9\u30b3\u30a2\u304c\u5411\u4e0a\u3059\u308b\u4ed5\u7d44\u307f\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u7279\u306b\u30b5\u30d6\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u30e2\u30c7\u30eb\u306e\u30d3\u30b8\u30cd\u30b9\u3067\u306f\u3001\u65b0\u898f\u9867\u5ba2\u3092\u7372\u5f97\u3059\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u65e2\u5b58\u9867\u5ba2\u304c\u3044\u304b\u306b\u7d99\u7d9a\u3057\u3066\u5229\u7528\u3057\u3066\u304f\u308c\u3066LTV\u3092\u6700\u5927\u5316\u3057\u3066\u3044\u304f\u304b\u304c\u6210\u529f\u306e\u30dd\u30a4\u30f3\u30c8\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u305d\u306e\u305f\u3081\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u304c\u9069\u5207\u306b\u6a5f\u80fd\u3057\u3066\u30d8\u30eb\u30b9\u30b9\u30b3\u30a2\u3092\u5411\u4e0a\u3055\u305b\u3066\u3044\u304f\u3053\u3068\u304c\u3001LTV\u306e\u6570\u5024\u306b\u3082\u95a2\u308f\u3063\u3066\u304f\u308b\u306e\u3067\u3059\u3002<\/p>\n<p class=\"entry-title\">\u95a2\u9023\u8a18\u4e8b\uff1a<a href=\"https:\/\/product-senses.mazrica.com\/senseslab\/marketing\/lifetime-value\">LTV\uff08\u30e9\u30a4\u30d5\u30bf\u30a4\u30e0\u30d0\u30ea\u30e5\u30fc\uff09\u3068\u306f\uff1f\u610f\u5473\u3068\u8a08\u7b97\u65b9\u6cd5\u30fbLTV\u5411\u4e0a\u306b\u6709\u52b9\u306a\u55b6\u696d\u6226\u7565<\/a><\/p>\n<h2>\u30d8\u30eb\u30b9\u30b9\u30b3\u30a2\u5c0e\u5165\u306e\u30e1\u30ea\u30c3\u30c8<\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-23054 size-large\" src=\"https:\/\/product-senses.mazrica.com\/wp-content\/uploads\/2021\/04\/customer-success-health-score-2-1024x683.jpg\" alt=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\uff08CS\uff09\u306e\u30d8\u30eb\u30b9\u30b9\u30b3\u30a2\u3068\u306f\uff1f\u9867\u5ba2\u306e\u30b5\u30af\u30bb\u30b9\u306b\u5411\u304d\u5408\u3046\u6307\u6a19\u4f5c\u308a\uff5cMazrica Sales (\u65e7 Senses)  Lab. | 2\" width=\"640\" height=\"427\" \/><\/p>\n<p>\u30d8\u30eb\u30b9\u30b9\u30b3\u30a2\u3092\u7ba1\u7406\u6307\u6a19\u3068\u3057\u3066\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u3001\u4ee5\u4e0b\u306e\u30e1\u30ea\u30c3\u30c8\u30fb\u52b9\u679c\u3092\u5f97\u3089\u308c\u307e\u3059\u3002<\/p>\n<p><strong>\u30fb\u4e00\u4eba\u3072\u3068\u308a\u306b\u5408\u308f\u305b\u305f\u9867\u5ba2\u5bfe\u5fdc\u304c\u3067\u304d\u308b<\/strong><\/p>\n<p>\u9867\u5ba2\u3054\u3068\u306e\u30d8\u30eb\u30b9\u30b9\u30b3\u30a2\u3092\u78ba\u8a8d\u3067\u304d\u308c\u3070\u3001\u4e00\u4eba\u3072\u3068\u308a\u306e\u9867\u5ba2\u306b\u3068\u3063\u3066\u6700\u9069\u306a\u5bfe\u5fdc\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002\u3059\u3079\u3066\u306e\u9867\u5ba2\u306b\u4e00\u5f8b\u306e\u30b5\u30dd\u30fc\u30c8\u5185\u5bb9\u3092\u3057\u3066\u3044\u3066\u3082\u306a\u304b\u306a\u304b\u6210\u679c\u306b\u3064\u306a\u304c\u308a\u307e\u305b\u3093\u3002<\/p>\n<p>\u3057\u304b\u3057\u3001\u305f\u3068\u3048\u3070\u300c\u25cb\u70b9\u4ee5\u4e0b\u306e\u9867\u5ba2\u306b\u306f\u65e9\u6025\u306b\u9023\u7d61\u3092\u53d6\u308b\u300d\u300c\u25cb\u70b9\u4ee5\u4e0a\u306e\u9867\u5ba2\u3092\u5bfe\u8c61\u306b\u30e6\u30fc\u30b6\u30fc\u4f1a\u3092\u958b\u50ac\u3059\u308b\u300d\u306a\u3069\u30d8\u30eb\u30b9\u30b9\u30b3\u30a2\u3067\u30bb\u30b0\u30e1\u30f3\u30c8\u3057\u305f\u9867\u5ba2\u5bfe\u5fdc\u304c\u3067\u304d\u308c\u3070\u3001\u4e00\u4eba\u3072\u3068\u308a\u306b\u9069\u5207\u306a\u30a2\u30d7\u30ed\u30fc\u30c1\u304c\u3067\u304d\u308b\u306e\u3067\u3059\u3002<\/p>\n<p>\u307e\u305f\u300c\u25cb\u70b9\u4ee5\u4e0a\u306e\u9867\u5ba2\u306f\u6d3b\u7528\u3067\u304d\u3066\u3044\u308b\u304b\u3089\u3001\u4eca\u306f\u30b5\u30dd\u30fc\u30c8\u306e\u5fc5\u8981\u6027\u304c\u306a\u3044\u300d\u300c\u9577\u671f\u9593\u25cb\u70b9\u4ee5\u4e0b\u306e\u9867\u5ba2\u306f\u4eca\u5f8c\u6539\u5584\u3059\u308b\u898b\u8fbc\u307f\u304c\u8584\u3044\u305f\u3081\u3001\u3057\u3070\u3089\u304f\u30b5\u30dd\u30fc\u30c8\u3092\u3057\u306a\u3044\u300d\u306a\u3069\u306e\u5224\u65ad\u3082\u3064\u304d\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u30ea\u30bd\u30fc\u30b9\u306f\u9650\u3089\u308c\u3066\u3044\u308b\u306e\u3067\u3001\u30d8\u30eb\u30b9\u30b9\u30b3\u30a2\u304b\u3089\u30b5\u30dd\u30fc\u30c8\u3059\u3079\u304d\u9867\u5ba2\u3092\u898b\u6975\u3081\u308b\u3053\u3068\u3067\u3001\u4f5c\u696d\u3092\u52b9\u7387\u5316\u3057\u751f\u7523\u6027\u3092\u5411\u4e0a\u3067\u304d\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n<p><strong><a id=\"customer-success-health-score-senses-use-14-situations\" href=\"https:\/\/product-senses.mazrica.com\/dldocument\/senses-use-14-situations\" target=\"_blank\" rel=\"noopener\">\u25b6\u25b6SFA\uff08\u55b6\u696d\u652f\u63f4\u30c4\u30fc\u30eb\uff09\u3067\u3067\u304d\u308b\u696d\u52d9\u52b9\u7387\u5316\u306e\u65b9\u6cd5\u3068\u306f\uff1f<\/a><\/strong><\/p>\n<p><strong>\u30fb\u30c1\u30e3\u30fc\u30f3\u30ec\u30fc\u30c8\uff08\u89e3\u7d04\u7387\uff09\u3092\u6539\u5584\u3067\u304d\u308b<\/strong><\/p>\n<p>\u30d8\u30eb\u30b9\u30b9\u30b3\u30a2\u306e\u78ba\u8a8d\u306f\u3001\u30c1\u30e3\u30fc\u30f3\u30ec\u30fc\u30c8\uff08\u89e3\u7d04\u7387\uff09\u306e\u6539\u5584\u306b\u3082\u5f79\u7acb\u3061\u307e\u3059\u3002<br \/>\n\u30d8\u30eb\u30b9\u30b9\u30b3\u30a2\u304c\u4f4e\u3044\u9867\u5ba2\u3001\u3064\u307e\u308a\u89e3\u7d04\u306e\u53ef\u80fd\u6027\u304c\u3042\u308b\u9867\u5ba2\u306b\u5bfe\u3057\u3066\u30b5\u30dd\u30fc\u30c8\u3067\u304d\u3001\u89e3\u7d04\u3092\u672a\u7136\u306b\u9632\u3050\u3053\u3068\u304c\u3067\u304d\u308b\u306e\u3067\u3059\u3002<\/p>\n<p>\u307e\u305f\u30d8\u30eb\u30b9\u30b9\u30b3\u30a2\u306e\u6307\u6a19\u306b\u3088\u3063\u3066\u5bfe\u5fdc\u5185\u5bb9\u3092\u67d4\u8edf\u306b\u5909\u3048\u3089\u308c\u308b\u3053\u3068\u3082\u30e1\u30ea\u30c3\u30c8\u3002<\/p>\n<p>\u305f\u3068\u3048\u3070\u300c\u30ed\u30b0\u30a4\u30f3\u4eba\u6570\u304c\u5c11\u306a\u3044\u300d\u3068\u3044\u3046\u3053\u3068\u3067\u3042\u308c\u3070\u9867\u5ba2\u4f01\u696d\u306b\u30c4\u30fc\u30eb\u304c\u6d78\u900f\u3057\u3066\u3044\u306a\u3044\u53ef\u80fd\u6027\u304c\u9ad8\u3044\u305f\u3081\u3001\u30ec\u30af\u30c1\u30e3\u30fc\u4f1a\u3092\u958b\u3044\u305f\u308a\u62c5\u5f53\u8005\u3068\u4fe1\u983c\u95a2\u4fc2\u3092\u7bc9\u3044\u305f\u308a\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u307e\u305f\u300c\u30ed\u30b0\u30a4\u30f3\u3057\u3066\u3044\u308b\u304c\u3001\u3072\u3068\u3064\u306e\u6a5f\u80fd\u3057\u304b\u4f7f\u3063\u3066\u3044\u306a\u3044\u300d\u306e\u3067\u3042\u308c\u3070\u3001\u6d3b\u7528\u4e8b\u4f8b\u3092\u7d39\u4ecb\u3057\u305f\u308a\u6d3b\u7528\u65b9\u6cd5\u3092\u63d0\u6848\u3057\u305f\u308a\u3057\u3066\u5229\u7528\u3092\u4fc3\u3059\u3053\u3068\u304c\u3067\u304d\u308b\u306e\u3067\u3059\u3002<\/p>\n<p>\u95a2\u9023\u8a18\u4e8b\uff1a<a href=\"https:\/\/product-senses.mazrica.com\/senseslab\/customer-success\/about-churn-rate\">\u30c1\u30e3\u30fc\u30f3\u30ec\u30fc\u30c8\uff08\u89e3\u7d04\u7387\uff09\u3068\u306f\uff1f\u8a08\u7b97\u65b9\u6cd5\u30686\u3064\u306e\u6539\u5584\u65b9\u6cd5\u3092\u89e3\u8aac<\/a><\/p>\n<p><strong>\u30fb\u30a2\u30c3\u30d7\u30bb\u30eb\/\u30af\u30ed\u30b9\u30bb\u30eb\u306e\u63d0\u6848\u304c\u3067\u304d\u308b<\/strong><\/p>\n<p>\u30d8\u30eb\u30b9\u30b9\u30b3\u30a2\u304c\u9ad8\u3044\u9867\u5ba2\u306b\u5bfe\u3057\u3066\u306f\u3001\u30a2\u30c3\u30d7\u30bb\u30eb\u3084\u30af\u30ed\u30b9\u30bb\u30b9\u306e\u63d0\u6848\u3092\u3059\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002\u30d8\u30eb\u30b9\u30b9\u30b3\u30a2\u304c\u826f\u597d\u3067\u3042\u308b\u3068\u3044\u3046\u3053\u3068\u306f\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u304c\u9ad8\u3044\u3068\u5224\u65ad\u3067\u304d\u308b\u305f\u3081\u3001\u30a2\u30c3\u30d7\u30bb\u30eb\u3084\u30af\u30ed\u30b9\u30bb\u30eb\u3082\u6210\u529f\u3057\u3084\u3059\u304f\u306a\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n<p>\u30a2\u30c3\u30d7\u30bb\u30eb\u30fb\u30af\u30ed\u30b9\u30bb\u30eb\u304c\u6210\u529f\u3059\u308c\u3070\u58f2\u4e0a\u5411\u4e0a\u306b\u3082\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n<p>\u95a2\u9023\u8a18\u4e8b\uff1a<a href=\"https:\/\/product-senses.mazrica.com\/senseslab\/sales\/about-upsell\">\u30a2\u30c3\u30d7\u30bb\u30eb\u3068\u306f?\u30af\u30ed\u30b9\u30bb\u30eb\u3068\u306e\u9055\u3044\u30fb\u5177\u4f53\u4e8b\u4f8b\u3092\u89e3\u8aac<\/a><\/p>\n<h3>\u30d8\u30eb\u30b9\u30b9\u30b3\u30a2\u306e\u6307\u6a19\u306e\u4f8b<\/h3>\n<p>\u30d8\u30eb\u30b9\u30b9\u30b3\u30a2\u3068\u3057\u3066\u3069\u306e\u6307\u6a19\u3092\u8a2d\u5b9a\u3059\u308c\u3070\u3044\u3044\u304b\u308f\u304b\u3089\u306a\u3044\u4eba\u3082\u591a\u3044\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002<br \/>\n\u30d8\u30eb\u30b9\u30b9\u30b3\u30a2\u306f\u76ee\u7684\u3084\u76ee\u6307\u3059\u30b4\u30fc\u30eb\u306b\u3088\u3063\u3066\u7570\u306a\u308a\u307e\u3059\u304c\u3001\u4e00\u3064\u306e\u6307\u6a19\u3060\u3051\u3067\u306a\u304f\u9867\u5ba2\u306e\u6d3b\u7528\u5ea6\u3084\u611b\u7740\u5ea6\u306a\u3069\u591a\u89d2\u7684\u306b\u898b\u308b\u3053\u3068\u304c\u30dd\u30a4\u30f3\u30c8\u3067\u3059\u3002<\/p>\n<p>\u30d8\u30eb\u30b9\u30b9\u30b3\u30a2\u3068\u3057\u3066\u8a2d\u5b9a\u3059\u308b\u6307\u6a19\u306f\u3001\u5177\u4f53\u7684\u306b\u306f\u4ee5\u4e0b\u306e\u3082\u306e\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p><strong>\u25cf\u30ed\u30b0\u30a4\u30f3\u60c5\u5831<\/strong><br \/>\n\u30ed\u30b0\u30a4\u30f3\u6570\u3084\u30ed\u30b0\u30a4\u30f3\u4eba\u6570\u3092\u78ba\u8a8d\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u4f01\u696d\u5185\u3067\u3069\u308c\u3060\u3051\u6d3b\u7528\u3055\u308c\u3066\u3044\u308b\u304b\u304c\u628a\u63e1\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u5951\u7d04\u30a2\u30ab\u30a6\u30f3\u30c8\u6570\u3068\u30ed\u30b0\u30a4\u30f3\u4eba\u6570\u304b\u3089\u30a2\u30af\u30c6\u30a3\u30d6\u30e6\u30fc\u30b6\u30fc\u7387\u3092\u5c0e\u304d\u51fa\u3059\u3053\u3068\u3082\u3067\u304d\u3001\u3053\u306e\u6570\u5024\u304c\u4f4e\u3051\u308c\u3070\u3042\u307e\u308a\u6d78\u900f\u3057\u3066\u3044\u306a\u3044\u3068\u5224\u65ad\u3067\u304d\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n<p>\u307e\u305f\u30ed\u30b0\u30a4\u30f3\u6570\u304c\u591a\u304f\u3066\u3082\u7279\u5b9a\u306e\u30a2\u30ab\u30a6\u30f3\u30c8\u3057\u304b\u30ed\u30b0\u30a4\u30f3\u3057\u3066\u3044\u306a\u3044\u3068\u306a\u308c\u3070\u3001\u6d3b\u7528\u3057\u304d\u308c\u3066\u3044\u306a\u3044\u30e1\u30f3\u30d0\u30fc\u304c\u3044\u308b\u3068\u3044\u3046\u3053\u3068\u3082\u308f\u304b\u308a\u307e\u3059\u3002<\/p>\n<p><strong>\u25cf\u904b\u7528\u4f53\u5236<\/strong><br \/>\n\u9867\u5ba2\u4f01\u696d\u5185\u3067\u306e\u30c4\u30fc\u30eb\u904b\u7528\u4f53\u5236\u304c\u6574\u3063\u3066\u3044\u308b\u304b\u3069\u3046\u304b\u3067\u3001\u6d3b\u7528\u306e\u5ea6\u5408\u3044\u3092\u628a\u63e1\u3067\u304d\u307e\u3059\u3002\u5177\u4f53\u7684\u306b\u306f\u3001\u4ee5\u4e0b\u306e\u6307\u6a19\u3067\u3059\u3002<\/p>\n<p>\u30fb\u904b\u7528\u62c5\u5f53\u8005\u4eba\u6570<br \/>\n\u30fb\u30ec\u30af\u30c1\u30e3\u30fc\u4f1a\u3084\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3078\u306e\u53c2\u52a0\u4eba\u6570<br \/>\n\u30fb\u30b3\u30f3\u30b5\u30eb\u3084\u30df\u30fc\u30c6\u30a3\u30f3\u30b0\u306e\u56de\u6570<br \/>\n\u30fb\u30b5\u30dd\u30fc\u30c8\u7a93\u53e3\u3078\u306e\u554f\u3044\u5408\u308f\u305b\u4ef6\u6570<br \/>\n\u30fb\u65b0\u898f\u30a2\u30ab\u30a6\u30f3\u30c8\u767a\u884c\u6570<\/p>\n<p><strong>\u25cf\u6e80\u8db3\u5ea6\u30fb\u611b\u7740\u5ea6<\/strong><\/p>\n<p>\u9867\u5ba2\u304c\u3069\u306e\u304f\u3089\u3044\u30b5\u30fc\u30d3\u30b9\u306b\u6e80\u8db3\u3057\u3066\u3044\u308b\u304b\u30fb\u611b\u7740\u304c\u3042\u308b\u304b\u306b\u3088\u3063\u3066\u3001\u89e3\u7d04\u306e\u30ea\u30b9\u30af\u304c\u5de6\u53f3\u3057\u307e\u3059\u3002\u6e80\u8db3\u5ea6\u30fb\u611b\u7740\u5ea6\u3092\u6e2c\u308b\u6307\u6a19\u306f\u3001\u4ee5\u4e0b\u306e\u3082\u306e\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u30fbNPS\uff08\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\uff09<br \/>\n\u30fb\u30e6\u30fc\u30b6\u30fc\u4f1a\u3084\u30b3\u30df\u30e5\u30cb\u30c6\u30a3\u30b5\u30a4\u30c8\u3078\u306e\u53c2\u52a0\u4eba\u6570<br \/>\n\u30fb\u300c\u304a\u5ba2\u69d8\u306e\u58f0\u300d\u300c\u4e8b\u4f8b\u7d39\u4ecb\u300d\u306b\u5bfe\u5fdc\u3057\u3066\u304f\u308c\u305f\u304b\u3069\u3046\u304b<br \/>\n\u30fb\u55b6\u696d\u5148\u3092\u7d39\u4ecb\u3057\u3066\u304f\u308c\u305f\u304b\u3069\u3046\u304b<\/p>\n<p>\u95a2\u9023\u8a18\u4e8b\uff1a<a href=\"https:\/\/product-senses.mazrica.com\/senseslab\/business-efficiency\/community-for-customer-success\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306b\u30b3\u30df\u30e5\u30cb\u30c6\u30a3\u904b\u55b6\u306e\u30dd\u30a4\u30f3\u30c8\u3068KPI\u3092\u89e3\u8aac<\/a><\/p>\n<p><strong>\u25cf\u305d\u306e\u4ed6<\/strong><\/p>\n<p>\u63d0\u4f9b\u3057\u3066\u3044\u308b\u30d7\u30ed\u30c0\u30af\u30c8\u30fb\u30b5\u30fc\u30d3\u30b9\u306b\u3088\u3063\u3066\u3001\u4ed6\u306b\u3082\u8a2d\u5b9a\u3059\u3079\u304d\u9805\u76ee\u304c\u7570\u306a\u308a\u307e\u3059\u3002<br \/>\n\u4ee5\u4e0b\u3067\u4e00\u4f8b\u3092\u7d39\u4ecb\u3059\u308b\u306e\u3067\u3001\u81ea\u793e\u306e\u30d8\u30eb\u30b9\u30b9\u30b3\u30a2\u306e\u53c2\u8003\u306b\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<p>\u30fb\u65b0\u6a5f\u80fd\u3084\u7279\u5b9a\u306e\u6a5f\u80fd\u306e\u5229\u7528\u7387<br \/>\n\u30fb\u30ed\u30b0\u30a4\u30f3\u6642\u9593<br \/>\n\u30fb\u30c7\u30fc\u30bf\u767b\u9332\u6570<br \/>\n\u30fb\u66f4\u65b0\u983b\u5ea6<br \/>\n\u30fb\u8cc7\u683c\u53d6\u5f97\u4eba\u6570<\/p>\n<h2><strong>\u30d8\u30eb\u30b9\u30b9\u30b3\u30a2\u306e\u5c0e\u5165\u306e5\u3064\u306e\u30dd\u30a4\u30f3\u30c8<\/strong><\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-23056 size-large\" src=\"https:\/\/product-senses.mazrica.com\/wp-content\/uploads\/2021\/04\/customer-success-health-score-3-1024x683.jpg\" alt=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\uff08CS\uff09\u306e\u30d8\u30eb\u30b9\u30b9\u30b3\u30a2\u3068\u306f\uff1f\u9867\u5ba2\u306e\u30b5\u30af\u30bb\u30b9\u306b\u5411\u304d\u5408\u3046\u6307\u6a19\u4f5c\u308a\uff5cMazrica Sales (\u65e7 Senses)  Lab. | 3\" width=\"640\" height=\"427\" \/><\/p>\n<p>\u30d8\u30eb\u30b9\u30b9\u30b3\u30a2\u306e\u6982\u8981\u306b\u3064\u3044\u3066\u7406\u89e3\u3067\u304d\u305f\u3068\u3053\u308d\u3067\u3001\u5b9f\u969b\u306e\u30d8\u30eb\u30b9\u30b9\u30b3\u30a2\u5c0e\u5165\u3084\u904b\u7528\u306e\u30dd\u30a4\u30f3\u30c8\u306b\u3064\u3044\u3066\u898b\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n<p><a id=\"customer-success-health-score-what-is-sfa-basic\" href=\"https:\/\/product-senses.mazrica.com\/dldocument\/what-is-sfa-basic\" target=\"_blank\" rel=\"noopener\">\u25b6\ufe0e\u25b6\ufe0eSFA\u3092\u4f7f\u3048\u3070\u9867\u5ba2\u306e\u72b6\u614b\u3092\u53ef\u8996\u5316\u3057\u52b9\u7387\u7684\u306b\u7ba1\u7406\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\uff01SFA\u306e\u6982\u8981\u306b\u3064\u3044\u3066\u5fb9\u5e95\u89e3\u8aac\uff01<\/a><\/p>\n<h3>\u2460\u9867\u5ba2\u306e\u72b6\u614b\u3092\u5b9a\u7fa9\u3059\u308b<\/h3>\n<p>\u307e\u305a\u306f\u81ea\u793e\u306b\u304a\u3051\u308b\u9867\u5ba2\u306e\u5065\u5eb7\u72b6\u614b\u3092\u5b9a\u7fa9\u3057\u307e\u3059\u3002<\/p>\n<p>\u3069\u306e\u3088\u3046\u306a\u72b6\u614b\u304c\u4e0d\u5065\u5eb7\u3067\u3042\u308b\u306e\u304b\u3092\u5b9a\u3081\u308b\u3068\u52b9\u7387\u7684\u306b\u9032\u3081\u3089\u308c\u308b\u3067\u3057\u3087\u3046\u3002<br \/>\n\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306e\u76ee\u7684\u3084\u30b4\u30fc\u30eb\u306b\u3088\u3063\u3066\u5065\u5eb7\u72b6\u614b\u3068\u3057\u3066\u5b9a\u3081\u308b\u6307\u6a19\u304c\u7570\u306a\u308a\u307e\u3059\u304c\u3001\u305f\u3068\u3048\u3070\u4ee5\u4e0b\u306e\u72b6\u614b\u304c\u4e0d\u5065\u5eb7\u3067\u3042\u308b\u3068\u8a00\u3048\u307e\u3059\u3002<\/p>\n<p>\u30fb\u30ed\u30b0\u30a4\u30f3\u56de\u6570\u304c\u5c11\u306a\u3044<br \/>\n\u30fb\u9577\u671f\u9593\u30ed\u30b0\u30a4\u30f3\u3055\u308c\u3066\u3044\u306a\u3044<br \/>\n\u30fb\u5229\u7528\u3057\u3066\u3044\u308b\u6a5f\u80fd\u304c\u5c11\u306a\u3044<br \/>\n\u30fb\u30a2\u30af\u30c6\u30a3\u30d6\u30e6\u30fc\u30b6\u30fc\u7387\u304c\u4f4e\u3044<\/p>\n<p>\u3053\u308c\u3089\u306f\u300c\u30c4\u30fc\u30eb\u30fb\u30b5\u30fc\u30d3\u30b9\u306e\u5fc5\u8981\u6027\u304c\u306a\u3044\u300d\u3068\u5224\u65ad\u3055\u308c\u89e3\u7d04\u306b\u3064\u306a\u304c\u308b\u30ea\u30b9\u30af\u304c\u9ad8\u3044\u3001\u4e0d\u5065\u5eb7\u306a\u72b6\u614b\u3067\u3059\u3002<\/p>\n<p>\u307b\u304b\u306b\u3082\u73fe\u5728\u306e\u5e73\u5747\u5024\u3084\u3001\u7406\u60f3\u7684\u306a\u4f7f\u3044\u65b9\u304c\u3067\u304d\u3066\u3044\u308b\u9867\u5ba2\u306e\u30c7\u30fc\u30bf\u3092\u53c2\u8003\u306b\u3001\u3069\u306e\u3088\u3046\u306a\u72b6\u614b\u304c\u5065\u5eb7\u30fb\u4e0d\u5065\u5eb7\u306a\u72b6\u614b\u3067\u3042\u308b\u304b\u3092\u5b9a\u7fa9\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<h3>\u2461\u6e2c\u5b9a\u53ef\u80fd\u306a\u30c7\u30fc\u30bf\u306e\u6574\u7406\u3068\u30d8\u30eb\u30b9\u30b9\u30b3\u30a2\u306e\u8981\u7d20\u306e\u6c7a\u5b9a<\/h3>\n<p>\u30d8\u30eb\u30b9\u30b9\u30b3\u30a2\u3068\u3057\u3066\u8a2d\u5b9a\u3059\u308b\u6307\u6a19\u306f\u3001\u6e2c\u5b9a\u3067\u304d\u308b\u6570\u5024\u30c7\u30fc\u30bf\u306b\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>\u5b9a\u6027\u7684\u306a\u6307\u6a19\u3060\u3068\u5224\u65ad\u3057\u306b\u304f\u304f\u306a\u308b\u306e\u3067\u3001\u5b9a\u91cf\u7684\u306b\u6e2c\u5b9a\u3067\u304d\u308b\u30c7\u30fc\u30bf\u3067\u3042\u308b\u307b\u3046\u304c\u9069\u5207\u3067\u3059\u3002\u305d\u306e\u305f\u3081\u81ea\u793e\u30d7\u30ed\u30c0\u30af\u30c8\u30fb\u30b5\u30fc\u30d3\u30b9\u306b\u304a\u3044\u3066\u6e2c\u5b9a\u53ef\u80fd\u306a\u30c7\u30fc\u30bf\u306f\u3069\u306e\u3088\u3046\u306a\u3082\u306e\u304c\u3042\u308b\u306e\u304b\u6574\u7406\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>\u6e2c\u5b9a\u53ef\u80fd\u306a\u30c7\u30fc\u30bf\u304c\u6574\u7406\u3067\u304d\u305f\u3089\u3001\u305d\u306e\u306a\u304b\u304b\u3089\u30d8\u30eb\u30b9\u30b9\u30b3\u30a2\u3068\u3057\u3066\u8a2d\u5b9a\u3059\u3079\u304d\u8981\u7d20\u3092\u6c7a\u3081\u307e\u3059\u3002\u4f01\u696d\u306b\u3088\u3063\u3066\u30d8\u30eb\u30b9\u30b9\u30b3\u30a2\u306e\u8981\u7d20\u306f\u7570\u306a\u308a\u307e\u3059\u304c\u3001\u30ed\u30b0\u30a4\u30f3\u56de\u6570\u3084NPS\u306f\u542b\u3081\u3066\u304a\u304f\u3079\u304d\u3067\u3057\u3087\u3046\u3002<\/p>\n<p>\u305f\u3068\u3048\u3070\u3001\u901a\u5e38\u306f\u6bce\u65e5\u30ed\u30b0\u30a4\u30f3\u3057\u3066\u5229\u7528\u3059\u308b\u30c4\u30fc\u30eb\u3060\u3068\u3059\u308b\u3068\u300c2\u65e5\u306b1\u56de\u3057\u304b\u30ed\u30b0\u30a4\u30f3\u3057\u3066\u3044\u306a\u3044\u300d\u300c3\u65e5\u9593\u30ed\u30b0\u30a4\u30f3\u3057\u3066\u3044\u306a\u3044\u300d\u306a\u3069\u306e\u9867\u5ba2\u304c\u3044\u305f\u5834\u5408\u3001\u89e3\u7d04\u30ea\u30b9\u30af\u304c\u9ad8\u3044\u3068\u5224\u65ad\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u307e\u305fNPS\u306f\u611b\u7740\u5ea6\uff08\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\uff09\u3092\u6e2c\u5b9a\u3059\u308b\u6307\u6a19\u3068\u3057\u3066\u7528\u3044\u3089\u308c\u307e\u3059\u3002<br \/>\n\u307b\u304b\u306b\u3082\u300c\u7279\u5b9a\u306e\u6a5f\u80fd\u306e\u5229\u7528\u7387\u300d\u300c\u30a6\u30a7\u30d3\u30ca\u30fc\u53c2\u52a0\u7387\u300d\u300c\u30df\u30fc\u30c6\u30a3\u30f3\u30b0\u56de\u6570\u300d\u306a\u3069\u81ea\u793e\u5546\u6750\u306b\u5408\u3063\u305f\u8981\u7d20\u3092\u30d8\u30eb\u30b9\u30b9\u30b3\u30a2\u3068\u3057\u3066\u8a2d\u5b9a\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<h3>\u2462\u30d8\u30eb\u30b9\u30b9\u30b3\u30a2\u7b97\u51fa\u65b9\u6cd5\u306e\u6c7a\u5b9a<\/h3>\n<p>\u30d8\u30eb\u30b9\u30b9\u30b3\u30a2\u3068\u3057\u3066\u7528\u3044\u308b\u8981\u7d20\u304c\u6c7a\u5b9a\u3057\u305f\u3089\u3001\u3069\u306e\u3088\u3046\u306b\u7b97\u51fa\u3057\u3066\u6570\u5024\u5316\u3059\u308b\u304b\u3092\u6c7a\u5b9a\u3057\u307e\u3059\u3002<\/p>\n<p>\u30d8\u30eb\u30b9\u30b9\u30b3\u30a2\u306e\u8a08\u7b97\u5f0f\u306f\u6c7a\u307e\u3063\u3066\u3044\u308b\u308f\u3051\u3067\u306f\u306a\u304f\u3001\u30d8\u30eb\u30b9\u30b9\u30b3\u30a2\u8981\u7d20\u3084\u81ea\u793e\u5546\u6750\u306a\u3069\u306b\u3088\u308a\u7b97\u51fa\u65b9\u6cd5\u306f\u7570\u306a\u308a\u307e\u3059\u3002\u3053\u3053\u3067\u306f\u7b97\u51fa\u65b9\u6cd5\u306e\u4e00\u4f8b\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<p>\u30fb1\u9031\u9593\u30ed\u30b0\u30a4\u30f3\u3057\u3066\u3044\u306a\u3044\u9867\u5ba2\u306f0\u70b9\u30011\u9031\u9593\u306e\u3046\u30611\u56de\u3067\u3082\u30ed\u30b0\u30a4\u30f3\u3057\u305f\u308910\u70b9\u30012\u65e5\u306b1\u56de\u30ed\u30b0\u30a4\u30f3\u3057\u3066\u3044\u308c\u307020\u70b9\u3001\u6bce\u65e5\u30ed\u30b0\u30a4\u30f3\u3057\u3066\u3044\u308c\u307030\u70b9<br \/>\n\u30fb1\u9031\u9593\u306e\u3046\u3061\u30a2\u30af\u30c6\u30a3\u30d6\u30e6\u30fc\u30b6\u30fc\u7387\u304c50\uff05\u672a\u6e80\u306a\u30890\u70b9\u300150\uff05\u4ee5\u4e0a\u306a\u308910\u70b9<br \/>\n\u30fb\u9867\u5ba2\u4f01\u696d\u5185\u306eNPS\u5e73\u5747\u5024\u304c6\u4ee5\u4e0b\u306a\u30890\u70b9\u30017\u307e\u305f\u306f8\u306a\u308910\u70b9\u30019\u307e\u305f\u306f10\u306a\u308930\u70b9<\/p>\n<p>\u30b9\u30b3\u30a2\u30ea\u30f3\u30b0\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u660e\u78ba\u306b\u9867\u5ba2\u306e\u5065\u5eb7\u72b6\u614b\u3092\u7406\u89e3\u3067\u304d\u3001\u512a\u5148\u7684\u306b\u5bfe\u5fdc\u3059\u3079\u304d\u9867\u5ba2\u3092\u898b\u6975\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u306e\u3067\u3059\u3002<\/p>\n<p>\u95a2\u9023\u8a18\u4e8b\uff1a<a href=\"https:\/\/product-senses.mazrica.com\/senseslab\/business-efficiency\/customer-success-kpi-kgi\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9(CS)\u306eKPI\u30fbKGI\u3068\u306f\uff1f\u76ee\u6a19\u8a2d\u5b9a\u306e\u30dd\u30a4\u30f3\u30c8\u3092\u7d39\u4ecb<\/a><\/p>\n<h3>\u2463\u30d8\u30eb\u30b9\u30b9\u30b3\u30a2\u306b\u3088\u308b\u30a2\u30af\u30b7\u30e7\u30f3\u65b9\u6cd5\u3092\u6c7a\u3081\u308b<\/h3>\n<p>\u7b97\u51fa\u3057\u305f\u30d8\u30eb\u30b9\u30b9\u30b3\u30a2\u3092\u57fa\u306b\u3057\u3066\u3001\u81ea\u793e\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u304c\u53d6\u308b\u3079\u304d\u30a2\u30af\u30b7\u30e7\u30f3\u65b9\u6cd5\u3092\u5b9a\u3081\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>\u30d8\u30eb\u30b9\u30b9\u30b3\u30a2\u306e\u6570\u5024\u304c\u9ad8\u3044\u307b\u3069\u9867\u5ba2\u306e\u7fd2\u719f\u5ea6\u3084\u611b\u7740\u5ea6\u3082\u9ad8\u3044\u3068\u5224\u65ad\u3067\u304d\u308b\u305f\u3081\u3001\u30d8\u30eb\u30b9\u30b9\u30b3\u30a2\u306b\u3088\u3063\u3066\u30a2\u30af\u30b7\u30e7\u30f3\u65b9\u6cd5\u3084\u30a2\u30d7\u30ed\u30fc\u30c1\u65b9\u6cd5\u3092\u5909\u3048\u307e\u3059\u3002<\/p>\n<p>\u305f\u3068\u3048\u3070\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306e\u9867\u5ba2\u306b\u5bfe\u3059\u308b\u30bf\u30c3\u30c1\u30e2\u30c7\u30eb\u306b\u306f\u300c\u30cf\u30a4\u30bf\u30c3\u30c1\u30fb\u30ed\u30fc\u30bf\u30c3\u30c1\u30fb\u30c6\u30c3\u30af\u30bf\u30c3\u30c1\u300d\u304c\u3042\u308a\u307e\u3059\u304c\u3001\u30d8\u30eb\u30b9\u30b9\u30b3\u30a2\u306b\u5fdc\u3058\u3066\u9867\u5ba2\u3092\u30bb\u30b0\u30e1\u30f3\u30c8\u3057\u3066\u300c\u30cf\u30a4\u30bf\u30c3\u30c1\u30fb\u30ed\u30fc\u30bf\u30c3\u30c1\u30fb\u30c6\u30c3\u30af\u30bf\u30c3\u30c1\u300d\u306e\u3046\u3061\u3069\u306e\u624b\u6cd5\u3067\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u304b\u3092\u6c7a\u3081\u3089\u308c\u307e\u3059\u3002<\/p>\n<p>\u300c\u30d8\u30eb\u30b9\u30b9\u30b3\u30a2\u304c\u9ad8\u3044\u9867\u5ba2\u306b\u306f\u5b9a\u4f8b\u30df\u30fc\u30c6\u30a3\u30f3\u30b0\u3084\u8a2a\u554f\u3092\u884c\u3044\u3001\u624b\u539a\u304f\u30d5\u30a9\u30ed\u30fc\u3059\u308b\uff08\u30cf\u30a4\u30bf\u30c3\u30c1\uff09\u300d\u300c\u30d8\u30eb\u30b9\u30b9\u30b3\u30a2\u304c\u4f4e\u3044\u9867\u5ba2\u306b\u306f\u3001\u30c1\u30e5\u30fc\u30c8\u30ea\u30a2\u30eb\u3084FAQ\u306a\u3069\u3067\u5bfe\u5fdc\u3059\u308b\uff08\u30c6\u30c3\u30af\u30bf\u30c3\u30c1\uff09\u300d\u306a\u3069\u3068\u9867\u5ba2\u306b\u5408\u308f\u305b\u305f\u30a2\u30af\u30b7\u30e7\u30f3\u65b9\u6cd5\u3092\u8a2d\u5b9a\u3059\u308b\u3053\u3068\u3067\u3001\u9650\u3089\u308c\u305f\u30ea\u30bd\u30fc\u30b9\u3067\u3082\u6210\u679c\u3092\u51fa\u3059\u3053\u3068\u304c\u3067\u304d\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n<p>\u307e\u305f\u5546\u6750\u306b\u3088\u3063\u3066\u306f\u300c\u30d8\u30eb\u30b9\u30b9\u30b3\u30a2\u304c\u9ad8\u3044\u9867\u5ba2\u306f\u81ea\u5206\u3067\u8abf\u3079\u3066\u89e3\u6c7a\u3057\u3066\u304f\u308c\u308b\u304b\u3089\u3001FAQ\u3084\u30e1\u30eb\u30de\u30ac\u914d\u4fe1\u3067\u69cb\u308f\u306a\u3044\uff08\u30c6\u30c3\u30af\u30bf\u30c3\u30c1\uff09\u300d\u300c\u30d8\u30eb\u30b9\u30b9\u30b3\u30a2\u304c\u4f4e\u3044\u9867\u5ba2\u306b\u306f\u3001\u307e\u305a\u306f\u8a2a\u554f\u3057\u3066\u8ab2\u984c\u3092\u30d2\u30a2\u30ea\u30f3\u30b0\u3059\u308b\uff08\u30cf\u30a4\u30bf\u30c3\u30c1\uff09\u300d\u306a\u3069\u3001\u30d5\u30a9\u30ed\u30fc\u306e\u5ea6\u5408\u3044\u304c\u9006\u8ee2\u3059\u308b\u3053\u3068\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n<p><strong><a id=\"customer-success-health-score-mail_distribution\" href=\"https:\/\/product-senses.mazrica.com\/dldocument\/mail_distribution\" target=\"_blank\" rel=\"noopener\">\u25b6\u25b6\u3010\u7121\u6599\u8cc7\u6599\u3011SFA\u3092\u4f7f\u3063\u3066\u4e00\u6589\u30e1\u30eb\u30de\u30ac\u914d\u4fe1\u3092\u884c\u3046\u65b9\u6cd5\u3068\u306f\uff1f<\/a><\/strong><\/p>\n<p>\u81ea\u793e\u5546\u6750\u3084\u76ee\u7684\u306a\u3069\u306b\u5fdc\u3058\u3066\u3001\u30d8\u30eb\u30b9\u30b9\u30b3\u30a2\u306b\u5fdc\u3058\u305f\u30a2\u30af\u30b7\u30e7\u30f3\u65b9\u6cd5\u3092\u8a2d\u5b9a\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<h3>\u2464\u30d8\u30eb\u30b9\u30b9\u30b3\u30a2\u3092\u5b9a\u671f\u7684\u306b\u898b\u76f4\u3059<\/h3>\n<p>\u30d8\u30eb\u30b9\u30b9\u30b3\u30a2\u306f\u5b9a\u671f\u7684\u306b\u898b\u76f4\u3057\u3066\u3001\u30d6\u30e9\u30c3\u30b7\u30e5\u30a2\u30c3\u30d7\u3057\u3066\u3044\u304f\u3053\u3068\u3082\u5927\u5207\u3067\u3059\u3002<\/p>\n<p>\u306a\u305c\u306a\u3089\u3001\u6700\u521d\u306b\u5b9a\u3081\u305f\u30d8\u30eb\u30b9\u30b9\u30b3\u30a2\u8981\u7d20\u3084\u7b97\u51fa\u65b9\u6cd5\u304c\u8aa4\u3063\u3066\u3044\u308b\u5834\u5408\u3084\u3001\u6642\u4ee3\u306e\u6d41\u308c\u3067\u9867\u5ba2\u306e\u5065\u5eb7\u72b6\u614b\u304c\u5909\u5316\u3059\u308b\u5834\u5408\u3082\u3042\u308b\u304b\u3089\u3067\u3059\u3002<\/p>\n<p>\u30d8\u30eb\u30b9\u30b9\u30b3\u30a2\u306e\u6307\u6a19\u3068\u306a\u308b\u8981\u7d20\u3001\u7b97\u51fa\u65b9\u6cd5\u3001\u30b9\u30b3\u30a2\u306b\u5fdc\u3058\u305f\u30a2\u30af\u30b7\u30e7\u30f3\u65b9\u6cd5\u306a\u3069\u306f\u3001PDCA\u30b5\u30a4\u30af\u30eb\u3092\u56de\u3057\u3066\u81ea\u793e\u306b\u3068\u3063\u3066\u6700\u9069\u306a\u30d8\u30eb\u30b9\u30b9\u30b3\u30a2\u7ba1\u7406\u3092\u5b9f\u73fe\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<h2>\u7d42\u308f\u308a\u306b<\/h2>\n<p>\u30d8\u30eb\u30b9\u30b9\u30b3\u30a2\u304c\u9867\u5ba2\u306e\u72b6\u614b\u3092\u8868\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306e\u53d6\u7d44\u307f\u3068\u5927\u304d\u304f\u7d50\u3073\u3064\u3044\u3066\u3044\u308b\u3053\u3068\u3092\u7406\u89e3\u3057\u3066\u3044\u305f\u3060\u3051\u305f\u3068\u601d\u3044\u307e\u3059\u3002<\/p>\n<p>\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3092\u7d44\u7e54\u5316\u3057\u3066\u3044\u308b\u3051\u308c\u3069\u3001\u306a\u304b\u306a\u304b\u6210\u679c\u304c\u51fa\u306a\u3044<br \/>\n\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u304c\u3069\u306e\u3088\u3046\u306a\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u3057\u305f\u3089\u826f\u3044\u306e\u304b\u308f\u304b\u3089\u306a\u3044<br \/>\n\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u304c\u3046\u307e\u304f\u6a5f\u80fd\u3057\u3066\u3044\u306a\u3044<\/p>\n<p>\u3053\u306e\u3088\u3046\u306a\u60a9\u307f\u304c\u3042\u308b\u7d44\u7e54\u306f\u3001\u307e\u305a\u306f\u30d8\u30eb\u30b9\u30b9\u30b3\u30a2\u306b\u3064\u3044\u3066\u8003\u3048\u3066\u307f\u3066\u306f\u3044\u304b\u304c\u3067\u3057\u3087\u3046\u304b\u3002<\/p>\n<p>\u6570\u5024\u3068\u3057\u3066\u5065\u5eb7\u72b6\u614b\u3092\u53ef\u8996\u5316\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u4eca\u307e\u3067\u898b\u3048\u3066\u3044\u306a\u304b\u3063\u305f\u3053\u3068\u304c\u898b\u3048\u3066\u304f\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002<\/p>\n<p>\u672c\u8a18\u4e8b\u3067\u7d39\u4ecb\u3057\u305f\u5185\u5bb9\u3092\u53c2\u8003\u306b\u3001\u81ea\u793e\u306b\u3068\u3063\u3066\u306e\u30d8\u30eb\u30b9\u30b9\u30b3\u30a2\u3092\u5b9a\u7fa9\u3057\u3066\u307f\u307e\u3057\u3087\u3046\u3002<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u5f93\u6765\u306f\u9867\u5ba2\u304c\u5951\u7d04\u3057\u3066\u304f\u308c\u308b\u3053\u3068\u304c\u30b4\u30fc\u30eb\u3067\u3001\u305d\u306e\u5f8c\u306e\u30d5\u30a9\u30ed\u30fc\u306f\u91cd\u8981\u8996\u3055\u308c\u3066\u3044\u307e\u305b\u3093\u3067\u3057\u305f\u3002 \u3057\u304b\u3057\u30b5\u30d6\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u30e2\u30c7\u30eb\u306e\u30d3\u30b8\u30cd\u30b9\u304c\u53f0\u982d\u3057\u3066\u3044\u308b\u73fe\u4ee3\u3067\u306f\u3001\u9867\u5ba2\u306eLTV\u3092\u6700\u5927\u5316\u3059\u308b\u305f\u3081\u306b\u3001\u5951\u7d04\u5f8c\u306e\u30d5\u30a9\u30ed\u30fc\u3092\u62c5\u3046\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u300d\u306e\u53d6\u7d44\u307f\u304c[&hellip;]<\/p>\n","protected":false},"featured_media":23062,"template":"","meta":{"_acf_changed":false,"footnotes":""},"senseslab_category":[116],"senseslab_tag":[83],"class_list":["post-23052","senseslab","type-senseslab","status-publish","has-post-thumbnail","hentry","senseslab_category-tips","senseslab_tag-customer-success"],"aioseo_notices":[],"acf":[],"_links":{"self":[{"href":"https:\/\/mazrica.com\/product\/wp-json\/wp\/v2\/senseslab\/23052","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mazrica.com\/product\/wp-json\/wp\/v2\/senseslab"}],"about":[{"href":"https:\/\/mazrica.com\/product\/wp-json\/wp\/v2\/types\/senseslab"}],"version-history":[{"count":0,"href":"https:\/\/mazrica.com\/product\/wp-json\/wp\/v2\/senseslab\/23052\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mazrica.com\/product\/wp-json\/wp\/v2\/media\/23062"}],"wp:attachment":[{"href":"https:\/\/mazrica.com\/product\/wp-json\/wp\/v2\/media?parent=23052"}],"wp:term":[{"taxonomy":"senseslab_category","embeddable":true,"href":"https:\/\/mazrica.com\/product\/wp-json\/wp\/v2\/senseslab_category?post=23052"},{"taxonomy":"senseslab_tag","embeddable":true,"href":"https:\/\/mazrica.com\/product\/wp-json\/wp\/v2\/senseslab_tag?post=23052"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}